General Restaurant Manager
Bateel
مجموع سنوات الخبرة :19 years, 5 أشهر
-job Purpose:
Manages the Café team and an efficient restaurant operation that provides the highest standard of
food and beverage quality, presentation and service standards that aims to delight and exceed guest
expectations. Responsible for meeting the Café’s revenue and profitability goals and proactively
drives sales to generate revenue growth.
Key Accountabilities:
Guest
Ensures a consistent warm, thoughtful and sincere guest experience is created through a
personalized approach and attention to detail.
Is able to efficiently respond to customer queries and concerns maintaining sensitivity,
politeness and professionalism at all times.
Gets to know and build a rapport with regular guests.
Operations
Co-ordinates and manages the entire restaurant operation, including front-of-house and backof-house to continually uphold standards of Café performance, policies and procedures and
service standards pertinent to the efficient operation of the Café.
Oversees the kitchen team to ensure a consistently good standard of food quality, efficient
profitability and creative presentation.
Team Management
Build and motivate the team to deliver service standards by ensuring their welfare, safety,
training and development
Monitor performance and provide regular, constructive feedback and training that keeps
staff upbeat and engaged (via 121s and yearly appraisals).
Provide consistent, regular communications with all team members to ensure colleagues are
up to date and well informed of Company policies, procedures, special events etc. (via team
meetings and briefings).
Ensure the efficient scheduling of employees that enable the Café to maintain high standards
of service. Enforcing the importance of timekeeping and punctuality.
Responsible for new team members training, allocating them assigned ‘Buddies’.
Brand Standards
Set the example as a Bateel brand ambassador inside and outside of work via the following:
Working to uphold quality and pride in their work, themselves and their Café.
Ensure the adherence to grooming guidelines for themselves and enforcing the same with their
team members.
Maintains presentation and effectiveness of the Café by ensuring high standards of food and
product quality, equipment, floor organisation, cleanliness and that all maintenance issues or
hazards are resolved efficiently in a timely manner (e.g. floors, tables walls, plumbing,
equipment/ tools).
Enforces professional conduct and complies with Café security policies, cash handling and data
protection controls.
Makes recommendations to Management for improvement and upgrading of equipment,
service methods, presentation and improved guest satisfaction
Health and Safety
Responsible for the overall accountability of the health, safety and welfare of all guests,
colleagues and self at all the times.
Leads and/ or oversees training and communication all health and safety regulations.
With no exception not only complies, but enforces all hygiene, sanitation and food safety
guidelines as laid out by the Company, in line with local Country Laws, and regulations. This
includes food expiration, fire and first aid regulations.
-Working Relationships (Responsible for):
Supervisors
Waiters/Waitresses
Head Baristas
Baristas
Delivery Staff
Head Chef/Sous Chef
CDP/DCDP/Commis/Stewards.
-Lives and Advocates the Bateel Values:
Quality
Innovation
Authenticity
-Behaviors:
Problem solver
Patience and empathy
Strong operational skills
Organization and planning skills
Excellent managerial skills
Meeting or exceeding store sales and profit targets Managing all resources within the store to provide .customers
with a leading food and beverage experience
¬ Driving the proper execution of established policies,
procedures, initiatives and directives Responsibilities:
¬ Take full ownership of the store and its commercial success.
¬ Analyze relevant data to probe.
¬ Drive continuous improvements in the store’s sales, productivity and
profitability
¬ Ensure the legal and financial integrity of the store
Lead service by example, maximizing the amount of time spent selling
and leading team members on on the floor
¬ Ensure there is always a manager on duty on the floor, focusing
team members on the customer And on service.
¬ Schedule staff so as to properly serve customers, drive sales and
execute tasks
¬ Be a Brand Ambassador, consistently exhibiting the Brand Attitude
and Values
¬ Ensure proper investor Brand execution according to established
standards and directives
¬ Ensure all store team members are trained on Foundation
and Seasonal Brand and product knowledge
¬ Manage all store operations in a systematic and efficient manner,
as per established policies and Procedures
¬ Ensure all established Visual Merchandising and InStore
Communication standards are Consistently, executed and
maintained in the store
¬ Ensure merchandise deliveries are processed on the same day
they arrive and the store’s entire Product offer is made
immediately available and easily accessible to customers on a
consistent basis
¬ Ensure cash register transactions are processed quickly and
accurately
¬ Lead and implement all applicable loss prevention policies and
procedures
¬ Maintain a safe and productive shopping and working environment
¬ Manage the recruitment and training of store team members
¬ Ensure all HR policies and procedures are adhered to create
a high performance culture by setting clear expectations,
analyzing performance and giving
Appropriate and prompt feedback, including actively managing poor
performance
¬ Work with the District Manager to identify and develop select
strong performers with potential for growth
¬ Complete all applicable training programs and effectively apply the
learning on the job
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit / floor limit policies.
10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests..
-Oversee all front and back of the house restaurant operations
-Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
-Maintain quality control for all food served
-Analyze staff evaluations and feedback to improve the customer’s experience
-Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
-Oversee health code compliance and sanitation standards
-Seek ways to cut waste and decrease operational costs
-Generate weekly, monthly, and annual reports
-Train new employees and provide ongoing training for all staff
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-Provide the perfect service experience for every Guest
-Ensure the Guest feels important and welcome in the restaurant
-Ensure hot food is hot and cold food is cold
-Adhere to timing standards for products and services
-Look for ways to consolidate service and increase table turns
-Present menu, answer questions and make suggestions regarding food and beverage
-Serve the Guest in an accommodating manner
-Must know all food liquor, beer, wine and retail offered
-Apply positive suggestive sales approach to guide Guests
-Pre-bus tables; maintain table cleanliness, bus tables
-Looks for ways to avoid waste and limit costs
-Assist in keeping the restaurant clean and safe
-Provide responsible service of alcoholic beverages
-Deliver food and beverages to any table as needed
-Must follow all cash handling policies and procedures
Report to property on time and in proper uniform