Reservation executive
H.O.T Tourism DMCC
Total years of experience :15 years, 4 Months
1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all packages plans.
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical listing.
7. Determines room rates based on the selling tactics of the hotel.
8. Prepares letters of confirmation.
9. Communicates reservation information to the front desk.
10. Processes cancellations and modifications and promptly relays this information to the front desk.
11. Understands the hotel's policy on guaranteed reservations and no-shows.
12. Processes advance deposits on reservations.
13. Tracks future room availabilities on the basis of reservations.
14. Helps develop room revenue and occupancy forecasts
15. Prepares expected arrival list for front office use.
16. Assists in pre-registration activities when appropriate.
17. Monitors advances deposit requirements.
18. Handles daily correspondence. Responds to inquires and makes reservations as needed.
19. Makes sure that files are kept up to date.
20. Maintains a clean and neat appearance and work area at all times.
21. Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
22. Walk around with the client and ensuring that they secure whatever services they are in need of.
23. Getting information about areas of interest in order to target more clients in particular seasons.
24. Making arrangements for clients travel programs.
25. To be aware of all front office procedures and assist with reception duties when required.
26. To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
27. Willing to undertake any reasonable request made by management in any other areas of the house.
28. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels
29. Configuring rates on the hotels property management system.
Organize, confirm and update guest check-ins/check-outs on a daily basis
Respond and take action on guest queries and complaints
Communicating guest requests to proper departments and ensuring all guests problems are resolved
Liaison with housekeeping for on check outs, sleep outs and vacancies
Secured payments and verified billing procedures
Extended support to concierge and reception on any document requested
Assist guests with business meetings/conferences
Interacting in a professional manner with executives internally and externally
Providing day-to-day administrative support to the Managing Director
Created, augmented, updated, and circulated (as directed) reports presentations and worksheets In charge of document preparation, confidential file management and record maintenance
Successfully coordinated team meetings & large scale event plans and logistics
Managed all the scheduling and coordinate meetings, facilities and meeting rooms
Sorted incoming mail and managed all outgoing mails and packages
Proactive, skilled administration professional with one year hands-on experience in three diverse office environments. Knowledgeable in construction and hospitality industry trends and technology. Experienced communicator and team player. Documented success using MS Word, Excel and PowerPoint.
An enthusiastic self-starter with strong financial, secretarial and communications skills. Proven academic and professional achiever, possess the unique clerical and computer skills required to assist the executives and organization to achieve its mission.
Experienced and results-oriented executive assistant with proven abilities in developing positive relationships with clients and co-workers. Interested in a similar opportunity with company where exceptional financial, accounting, secretarial, computer and customer service skills will be fully utilized.
Documenting all accounts payable transactions and posting journal vouchers
Ensured input and timely payment of all vendor invoices
Processing high volume invoices for payments post necessary approvals and supporting documents
Assisted in month end closing
Enforcing the company’s Accounts Payable policies and procedures
Corresponding with vendors and respond to inquiries
Compiling management reports and assisting with audits
Process and fulfil check requests and wire transfers
Provided professional customer service to guests during their stay in the hotel.
Greeted and welcomed the hotel guests upon their arrival for the first time and showed them to their rooms
Served the guests breakfast meal on daily basis and attended to their requests during that time in a friendly manner.
Provided various hot and cold beverages to guests during the work shift.
Provided prompt response to guests requests regarding their accommodation in the rooms
Provided helpful information to guests regarding directions to city attractions and other important sites.
Coordinated the work tasks and paperwork with the other receptionist team in the hotel in an effective manner.
Answered guests questions regarding moving around in the city in a prompt and courteous manner.
Handled phone inquiries from potential guests regarding hotel reservations and available rooms.
Handled necessary paperwork: took down guest’s information from their identifications and passports on the hotel books.
I graduate from alexandria university its not just certificate but to many benefits in that career hospitality and also ticketing courses