Adham Osama

- Assist with identifying, selecting, and interviewing candidates.
- Support the administrative aspects of the hiring process, including screening, contracts, and updating HR systems.
- Help with pre-boarding and onboarding of new employees.
- Maintain both hard and digital copies of employee records.

- Staff training, POS handling, and issue resolution.
- Proven leadership skills in coaching team members and maintaining high store standards to ensure an exceptional customer experience.

-Deliver exceptional service to visitors and engage with customers by facilitating activities in alignment with the guidelines and operational procedures.
- Handle visitor inquiries and resolve basic issues, escalating to the Coordinator when necessary.
- Monitor and manage visitor flow through the system or manually when required.
- Support additional tasks as assigned by management to ensure smooth daily operations.

- Skilled in delivering excellent customer service, driving in-store sales, and ensuring smooth cashier operations.
- Experienced in guiding customers, maintaining product knowledge, and keeping the sales floor organized to enhance the shopping experience.

- Managing incoming calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits,
- Follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.
- Identifying and assessing customers’ needs to achieve satisfaction.