Learning & Development Manager
McCann Worldgroup (Global Advertising and PR firm)
Total years of experience :6 years, 5 Months
North America lead, tasked to increase integration among three agencies by conducting learning needs analysis to identify redundancies and gaps in inter-agency capabilities and competencies.
Launched customized training sessions for small teams across North America, targeting soft-skills for new managers.
Customized, designed, and delivered workshops focused on increasing inter-agency collaboration.
Partnered with external vendors to generate reference guides, post-training aids, game-design modules.
Facilitated manager workshops to coach succession planning and career-pathing for their respective teams.
Managed a 12-week Digital Training program as a solution to support company's growth strategy into digital work; managed 450 attendees and conducted iterations over 3 waves - interdepartmental collaboration resulted in new client work of $1.5M in the Healthcare, Entertainment, and Hospitality, and Aviation/Travel verticals.
Partnered directly with Global CEO and Global Brand Manager to develop global talent strategy, labour law policies, organizational structure, and career-pathing plans for internally launched boutique consulting firm.
Established "employee-centric experience" - created policies ensuring each employee had a mentor, a career path, a set of required courses for the year, and a resource guide for training sessions and speaker seminars.
Served as “HR Business Partner” - discussing career goals and counseling on programs in which to participate, while facilitating networking opportunities; advised and mentored 13 recent college graduates on their career paths and developed customized curricula for each.
Devised Learning Management System (LMS) to track enrollment, attendance, and Satisfaction Survey results for 1, 400+ employees in the Travel and Hospitality verticals; analyzed and presented on complex data sets.
Launched Ogilvy University; co-managed "You Matter Day”, working with 75 Subject Matter Experts to run ~60 simultaneous training sessions for employees throughout one day; launched website to manage the enrollment process, to ensure that 1, 400+ employees enrolled in courses relevant to their specializations and career-paths.
Designed and delivered On-boarding, Time Management, Storytelling, Negotiation Skills, and Manager Training workshops, leveraging relationships with senior stakeholders, as well as external vendors.
Studied teacher-student interactions at the Reggio Emilia school system in Florence, Italy.
Published best practices on cultivating "learning groups" and "social learning", which increased collaboration and intellectual discourse in subsequent sample groups.
Study utilized by New York University, and Ogilvy & Mather. Invited by Talent Management Association (TMA) and International Conference of E-Learning in the Workplace (ICELW) to present the study.
Managed enrollment in 120 courses/month for 20, 000 learners in North America, South America, and the UK.
Developed directory for 1, 500 North America employees, organizing curriculum plans, KPI, and metrics for each individual, and improved company website's blogging portal to publication of on-the-job-training case studies.
Consulted on process improvement and made channels of communication among business units more efficient - reduced internal email traffic by 50% within 3 months.
Designed and implemented organizational structures for enhanced efficiency; streamlined enrollment and registration processes, aligned career paths with required course curricula, established trainer ranking system, and developed annual calendars for course offerings and speaker training programs.
Conducted learning-needs analyses and business process improvement as key Performance Consultant for 17 leaders (3, 400 employees); automated processes for career-pathing, designed and led monthly managers' meetings on success metrics and KPI, and reported on organizational effectiveness initiatives; engagement increased 25% in 8 months in the Entertainment, Media, and Luxury brand verticals.
Devised credit based system for learners; presented quarterly reports on learning-credits earned by each team. Key KPI for the department in this area was for each department to have more learning hours than the number published by Accenture or IBM.
Designed, launched, and managed 300+ person department, incorporating performance management systems to cross-train specialists on the roles of their counterparts, creating a collaborative environment.
Designed, developed, and facilitated 10+ hours Train-the-Trainer sessions for various technical skills.
Managed 90-member internship program; organized and led workshops and speaker sessions, and coordinated seminars to increase job enrichment and intern engagement.
Served as mentor for new-hires, and as adviser to all interns; managed lunch-and-learn sessions and set up recruiting events at college campuses, and conducted interviews and managed full-cycle recruitment of graduates.
Excelled in the following courses: International Human Resources; Financial Reporting for the Human Resource Manager; HRIS; Global Leadership and Management; Aligning Finance, HR, and Marketing; Business Development and HR.
