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Mohamed Zein, Operation Manager - Consumer Insights [Quantitative & Qualitative]

Mohamed Zein

Operation Manager - Consumer Insights [Quantitative & Qualitative]·Nielsen

Saudi Arabia

Master's degree, Business Administration, Major: International Marketing

Work experience

Total years of experience: 14 years, 2 months

Operation Manager - Consumer Insights [Quantitative & Qualitative]

March 2016 - Present

Nielsen

Riyadh, Saudi Arabia

March 2016 - Present

 Consumer Research:
- Responsible for the development of Quantitative and Qualitative business through fundamentals such as training and development of associates, client satisfaction and improvement of processes.
- Responsible and accountable for a team of Project Managers overseeing their preparation, execution, and Service delivery across the project cycle from briefing and questionnaire to charting and presentation.
- Collaborate across Nielsen business units to support business development and ongoing business process improvement by implementing the right initiatives and make all necessary correction when applicable to ensure the project executed within the scheduled timeline and budget.
- Partake in necessary company management meetings, sharing of information and insight that could prove valuable to other business units.

 Financial Management:
- Responsibility for the Operation unit budget; Monitoring key metrics for the Saudi team i.e. project management budgeted versus actual hours, team utilization and Cost to Revenu (C2R).
- Instrumental in proffering transformational leadership to refurbish marketing strategies and driving the revenue across diverse sectors including Automotive, FMCG, Telecom, Properties, Banking, and Government. (+$10M Yearly)
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned.
- Named Costing HUB for the Saudi Market and contributed to the overall team plan by generating revenue and/or cost-savings ideas.

 People Management:
- Superintending a team of 35 members in the Saudi Market. Facilitating team development, aiding them to achieve their goals through individual development plan (IDP).
- Clearly communicates global and local strategy to teams; sets goals provide direction and guidance to direct reports
- Identifies efficiencies in the workflow, in management the studies/program for optimum implementation.
- Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports.
- Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage.
- Establish high standards of performance and hold associates firmly accountable for meeting those standards.
- Develop training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels.
- Provide support, recognition, and feedback to assist employees to achieve their performance standards.
- Act as coach, guide, and mentor to employees to Establish a strong team environment focused on exceeding internal and external client requirements.
- Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedure.

 Functional & technicals:
- Maintain accurate and up-to-date knowledge of research techniques and applications.
- Provide value-added analyses and respond to special requests.
- Manage data quality issues by overseeing data inquiry process.
- Recommend improvements in work processes within area of responsibility.

 Organizational Management and Development
- Ensure alignment of operating systems and processes that will enable the division to achieve its overall business objectives.
- Work across functional business units to support organizational initiatives and business needs.
- Promote inter-departmental and inter-divisional communications and teamwork.

Company industry:
Marketing
Job role:
Marketing and PR

Senior Project Manager – Consumer Research

April 2014 - February 2015

Nielsen

Riyadh, Saudi Arabia

April 2014 - February 2015

 Project Management
- Handled high-end portfolio of clients, comprehended their needs and convert it by developing solutions and projects.
- Spearheaded end to end projects management, analysing project deficiencies and providing appropriate marketing-mix strategy to ensure smooth execution of the projects.
- Designed Questionnaires and Surveys to meet client objectives. Prepared analysis plans and presentation to show the findings of the data and the way forward.

 Marketing & Branding Excellence:
- Developing and implementing innovative marketing and brand strategy for different companies across diverse sectors.
- Providing leadership, strategies, and solutions for amplifying global brands in an uncertain and complex marketplace impacted by technology and a dynamic consumer decision journey.
- Conceptualizing, planning and executing marketing programs, formulating strategies to drive business and capture virgin/ competitor markets in alignment with organizational objectives and profit motives.

 Insights and Analysis:
- Acquired customer insights and marketing intelligence to forecast and help to build client strategic decisions and marketing activities.
- Employed research expertise to forecast/analyze market trends, offered constructive insights regarding the market environment, technological and demographic variables.

 Strategic Planning:
- Establishing the yearly business operation plan for the Central Region. Leveraging financial acumen whilst managing the annual operation budget. Monitoring and tracking the monthly operation plan with global operation leader.

 Key Client:
o FMCG Sector: PepsiCo, Nestlé and J&J.
o Properties and Retail Sector: Majed AL Futtaim, Panda and Othaim.
o Automotive Sector: General Motors, Nissan, Toyota, etc..
o Telecom Sector: STC, Mobily, and ZAIN

Company industry:
Marketing
Job role:
Marketing and PR

Project Manager – Consumer Insights

April 2012 - March 2014

Nielsen

Riyadh, Saudi Arabia

April 2012 - March 2014

Company industry:
Marketing
Job role:
Marketing and PR

Sales and Customer Services

January 2010 - December 2010

Mobinil and Raya

Cairo, Egypt

January 2010 - December 2010

Company industry:
Telecommunications
Job role:
Sales

Education

École Supérieure Libre des Sciences Commerciales Appliquées (ESLSCA)

May 2012

May 2012

Master's degree, Business Administration, Major: International Marketing

Egypt

Faculty of Commerce

July 2007

July 2007

Bachelor's degree, Business Administration

Egypt

Skills

Multitasking
Expert
Multitasking
Expert
Multinational
Expert
Multinational
Expert
Team Leadership
Expert
Team Leadership
Expert
Communications
Expert
Communications
Expert
Project Management
Expert
Project Management
Expert
Research and Development R&D
Expert
Research and Development R&D
Expert
Resource Management & Optimization
Expert
Resource Management & Optimization
Expert
Strong Product Knowledge
Expert
Strong Product Knowledge
Expert
Marketing Campaigns
Expert
Marketing Campaigns
Expert
Leadership
Expert
Leadership
Expert
Strategic Marketing Planning
Expert
Strategic Marketing Planning
Expert
Business Intelligence & Analytics
Expert
Business Intelligence & Analytics
Expert
Consumer Insights Operation
Expert
Consumer Insights Operation
Expert
Market/ Consumer Research
Expert
Market/ Consumer Research
Expert
International Marketing
Expert
International Marketing
Expert
Brand Development
Expert
Brand Development
Expert
New Market Development & Penetration
Expert
New Market Development & Penetration
Expert
Project Management
Expert
Project Management
Expert
RFP/ Proposal Development
Expert
RFP/ Proposal Development
Expert
Multitasking
Expert
Multitasking
Expert
Multinational
Expert
Multinational
Expert
Team Leadership
Expert
Team Leadership
Expert
Communications
Expert
Communications
Expert

Languages

Arabic
Native Speaker
English
Expert

Memberships

Saudi Arabia EXCOM Community

Member

January 2016

Training and Certifications

Certifications
Team Management, Nielsen Academy managed by HMM (Harvard Management Mentor), Saudi Arabia
May 2015
Strategy & Stress Management, Nielsen Academy managed by HMM (Harvard Management Mentor), SA
Dec 2015
Coaching and Delegation, Nielsen Academy managed by HMM (Harvard Management Mentor), Saudi Arabia
Jan 2016
Leadership, Nielsen Academy managed by HMM (Harvard Management Mentor), Saudi Arabia
Feb 2016

Hobbies

  • Traveling