ADIL IBRAHIM

Resolve 50+ daily customer inquiries via phone and email, consistently exceeding targets.
● Make use of available opportunity to sell or adverse products to customers
● Idenfy the needs of various customers, clarify informaon, embark on necessary research, and provide lasng soluons to customer’s problems
● Move complex issues or complaints to supervisors, Negoang with the other department for any inquire
● Willing to work during extended odd hours and/or during holiday periods

accurate informaon and advice
● Achieved 97% average customer sasfacon rang to date, surpassing team goal by 12% Handle customer queries, complaints, and concerns in a professional manner.
● Following up on on going customer cases and communicang progress to management and customer
● Creang and maintain customer call logs(Deal well and handle )
● Receive customer complaints and trying to address them.