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ADIL  IBRAHIM , CALL CENTER AGENT

ADIL IBRAHIM

CALL CENTER AGENT

United Arab Emirates

Diploma, محاسبة

Work experience

Total years of experience: 2 years, 4 months

CALL CENTER AGENT

October 2019 - December 2019

United Arab Emirates

October 2019 - December 2019

Resolve 50+ daily customer inquiries via phone and email, consistently exceeding targets.
● Make use of available opportunity to sell or adverse products to customers
● Idenfy the needs of various customers, clarify informaon, embark on necessary research, and provide lasng soluons to customer’s problems
● Move complex issues or complaints to supervisors, Negoang with the other department for any inquire
● Willing to work during extended odd hours and/or during holiday periods

Job role:
Customer Service and Call Center

CALL CENTER AGENT

August 2016 - August 2018

COMTAS Company LTD

Khartoum, Sudan

August 2016 - August 2018

accurate informaon and advice
● Achieved 97% average customer sasfacon rang to date, surpassing team goal by 12% Handle customer queries, complaints, and concerns in a professional manner.
● Following up on on going customer cases and communicang progress to management and customer
● Creang and maintain customer call logs(Deal well and handle )
● Receive customer complaints and trying to address them.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alnialan University

January 2007

January 2007

Diploma, محاسبة

Sudan

GPA (rating): Very good

GPA (rating): Very good

Faculty of Commerce - Business Administration - Accounting Department (

Skills

Customer Loyalty

Expert

Customer Service Skills

Expert

Computer Service

Expert

Team oriented

Expert

Customer Intimacy

Expert

MICROSOFT OFFICE 98

Expert

PROGRESS

Expert

ACCOUNTANCY

Beginner

ADMINISTRATION

Beginner

ARABIC

Beginner

BUSINESS ADMINISTRATION

Beginner

CLARIFY

Beginner

COMPUTER TRAINING

Beginner

CUSTOMER SATISFACTION

Beginner

CUSTOMER SERVICE

Beginner

Customer Loyalty

Expert

Customer Service Skills

Expert

Computer Service

Expert

Team oriented

Expert

Customer Intimacy

Expert

Languages

Arabic

Native Speaker

English

Expert

Hobbies and interests

الرياضة و القراءة

لا يوجد