Operation assistant manager
Citibank
Total years of experience :8 years, 10 Months
Mainly operation/customer services
assist the manager in all area of banking industry
manage the line team, lobby Manager, manage
and authorized all bank transactions, assist the branch
manager, help and train the new staff,
Citibank, Sterling, Virginia.
Citibank is one of the world's largest international banks and is a part of Citigroup, the world largest financial institution. Citibank was founded in 1812 and currently is the third largest consumer bank in the United States in terms of assets. The
company operates in over 160 countries. Despite the recent financial crisis, and the government bailout, Citibank has repaid their debt to the government in full.
Citibank is looked upon is being a one of the world's leaders in the banking industry.
Title: Assistant Operation Manager, 2006 - Present
Responsible for direct supervision and management of the teller staff to include: hiring,
supervising, scheduling and evaluating tellers. Assist in organizing and conducting
regular teller staff meetings, including training sessions when necessary to deliver
CitiBank customer service standards to ensure a quality customer experience-every
customer, every time. Coaches tellers to ensure customer service and behaviors are
followed and provides daily oversight and assistance to teller staff when processing
transactions and assisting customers, including any necessary approvals overrides, to ensure Citi Bank policies and procedures are followed.
Business Development Trained
•Managed or directly participated in diverse facets of over $6m in business loan
deals over last 2 years, including meeting with clientele, performing due diligence,
presenting data to credit committee, and working with both internal and external
parties to execute deals.
•Liaise with legal department, risk management, investment banks, and external
consultants to review documentation and ensure open communication throughout all stages of deal.
•Examined industry trends and alternative financing options and worked with senior managers to perform analysis of capital, credit, and loans for both existing and prospective clientele.
Seeds Specialist/
