Adina Ivascu

• Developed and executed strategic marketing plans to enhance revenue for the hotel`s restaurants and bars
• Maintained strong relationships with vendor, clients, and internal departments, ensuring seamless communication and project management
• Conducted market research and competitor analysis to identify trends and implement innovative strategies to increase customer engagement
• Negotiated contracts and pricing, demonstrating excellent administrative and organizational skills

• Provided luxury customer service, showcasing Fendi`s history and craftsmanship
• Monitored sales targets and achieved KPIs such as UPT and Conversion rate
• Acted as a brand ambassador, networking within the community and strengthening client relationships
• Utilized CRM tools to enhance client outreach and retention strategies

• Represented high-end brands like Elie Saab, Aigner, and MCM
• Handled e-commerce operations and customer relations for luxury products
• Delivered exceptional service through personalized client consultations and follow-ups

• Managed high-volume inbound and outbound calls, resolving technical and service related issues
• Delivered customer-focused solutions with adaptability and professionalism
• Consistently met and exceeded performance targets