Insurance Assistant
Mafraq Hospital
Total years of experience :10 years, 7 Months
• Interaction with patients regarding their insurance coverage in Mafraq Hospital.
• Consulting patients regarding the payment and estimated amount of their treatment in Mafraq.
• Advising the registration team on how to proceed with the patient, if they do not have insurance or their insurance is not covered in the hospital.
• Interaction with the PRO’s and supervisors of patients, for GOP and payment related queries.
• Interaction with doctors and nursing staff regarding the procedures to be done on the patient and advising the patient regarding the cost of the same.
• Sending of claim forms for the services of the patients in Mafraq and interaction with the insurance companies regarding the approval for the claims.
• Currently handling a team of 5 members and acting as the Team-leader for the team.
• As team leader, my main responsibility is to guide the work-flow of the team and make sure everyone is following the orders as given by the higher management.
• Advising the team members, regarding the coverage of certain patients and how to proceed forward.
• Provided training to the team, regarding the usage of online system, for sending claims to the insurance company.
• Data entry - All claim forms and interactions with the insurance companies are made into the database.
• As the team leader responsibility also includes the verification of these entries by the team based on the guidelines given by the management.
Handling end to end IT and Non IT Recruitment.
Screening and short-listing prospective candidate’s profiles as per client requirement.
Scheduling and coordinating interviews of candidates with clients as well as internal interview panel and acquiring feedback.
Handling MIS and reporting to Manager as well as various SBU Heads regarding updates on various positions.
Sourcing of candidates on various job portals such as Monster, Naukri and Headhunting candidates through their LinkedIn profiles.
Handled requirements on Junior as well as Senior Management.
Account Manager for around 30 employees to provide them one point of contact for all their HR related queries.
Conducted face to face interviews of junior Non-IT/ IT candidates.
Handled salary negotiations with both senior and junior level candidates.