IT Technical Advisor
Media Solutions FZ LLC
Total years of experience :13 years, 7 Months
Managing the complete systems and network infrastructure for UK based client Speedy International Asset Services ER LLC,
Administering Office 365 and Dynamics 365,
Budgeting and Forecasting for new IT inventory,
Managing Printing and Communication solutions,
Cloud backup and Disaster recovery,
Handling all IT and Communications related queries for onshore/offshore with routine offshore visits
Providing cost effective and long running solutions for all working environment,
Maintaining up-time for the remote connection to Remote Citrix Server based in UK
Configuring and managing the AD and FS for all users, providing VPN access through DELL Sonicwall
Install, upgrade, configure, and maintain workstation and related peripherals
Setting-up, configure and troubleshooting Windows XP/Vista/7/Server 2008
Installing and configuring proxy server (Untangle)
Approve and arrange for rentals of workstations to clients
Troubleshooting any errors on restoration and colorization software
Manage network connectivity and troubleshooting for the entire premises
Creating user profiles and assigning addresses to each workstation
Maintain updates and back-up for all software’s from time-to-time
Designed and implemented Group Policy, delegation strategies and OU structure
Provided technical support for hardware/software configurations and applications.
Administered and supported local LAN printers, LAN IDs and MS Outlook.
Installing and Troubleshooting of Networking Equipment’s: Routers and Switches.
Designing and implementing network and system design for office setup completely
Managing and maintaining all workstations within office premises
Installing and configuring workstations and laptops for users
Updating all software versions time to time
Updating the antivirus and malware definitions for protection
Working on Hyperline networking equipments
Basic networking and cabling design provided to team for layout
Completing client request for workstations with specific configurations
Installing networking and server equipment on racks
Connecting Avaya IP phones through POE switches
Maintaining overall network and system running from timely update
Part of Inbound calling process for Apple Tech support Tier 1
Troubleshooting on Apple iPods, iPhones and Macs.
Guiding customers through step-by-step troubleshooting procedure
Providing all appropriate information for the customer during call
Paraphrase so as to assure customer that the issue has been understood
Building a rapport with customer over call for smooth transition through call
Resolving customer issue till customer satisfaction.
Making sure to deliver best customer experience on call.