Adnan Naseer

• Using Inventory & Accounting Management System ( I & A.M.S)
• Ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
• Ensure managing the returns process in an accurate manner and reconcile the credit note with the customer.
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
• Promote effective communication throughout all levels of the Customer Services function.
• Optimize the order management process and improve the productivity of the team.
• Implement the aligned KPIs.
• Implement the process in the site.
• To represent the company in a professional, enthusiastic and positive manner
• Collaborate with sales, supply chain and customer support teams to resolve order issues
• Gather, review, and organize all documentation related to new orders
• Provide support to sales organization in terms of data requests for customer and order information
• Ensure accuracy of transactions to maintain reliability in financial reporting
• Provide daily update on the fleet route to all stakeholders
• Lead all the activities and schedules, and the shipment coordination and routing.
• Ensure that customer problems are researched and corrected.
• Point of contact with all internal and external customer at his site.
• Ensure on time and complete deliveries, communicate shipment activity to internal and external customers.
• Rout inbound and outbound shipment to maximize freight revenue and cost savings.
• Coordinate Schedule and shipment preparation with Branch operations and shipping personnel.
• Make sure that the fleets and the drivers have all the documents and the fleet is well maintained with clear maintenance plan.