Muhammad Khurram

Solutions Provider for the Mobility Industry Leveraging Digital Twin Technology and Machine Learning.

Solving Challenges in the Mobility Ecosystem via Predictive Analytics, Telematics Solutions, Fleet Management Solutions.

#GPS #IVMS #Fleet #Management #tracking #analysis #analytics #IoT #ArtificalIntelligence #machinelearning #diagnosis #Predictive #operations #customer #reports #development #SaaS #profits

"Hit and exceeded department KPIs by 70% for 12 months in a row."

"Established new key partnerships with most renowned companies in KSA, resulting in a 75% increase in annual revenue."

"Manage to reduce customer churn by 25% using data to perform a forecast analysis of why and when customers would

"Directly supported the management for the RMTS Profit/Loss statement, development, and expansion of the RMTS program.."

"Increased company visibility in the corporate world by 35%, Managed client escalations and problem management."

"Policies implementation increased 40% productivity of all departments, 55% growth in Revenue, and 75% increase in customer satisfaction."

"HANDLED PORTFOLIOS of STC, SEC, KAUST, Petro Rabigh, Mubarrad Logistics, Hala Supply Chain, Theeb Rent A Car, Seder Group - APD and Telecom, Madaf Engineering and many renowned companies in KSA."

"Increase 45% sales in Western Region and 35% of Customer Retention."

"Strive to produce superior value at all service levels, and always strive to exceed the expectations of our clients."

Coordination with the Corporate Clients and dealing at different levels to achieve my objective

Handled meetings / correspondence / communication on customer care and technical matters with the major corporate clients like Adamjee Insurance Co. UBL Insurer, MCB Bank, EFU General Insurance, IGI Insurance, Bank Al-Falah, Security General Insurance, PSO, SSGC, THAL Engineering etc.

Prepares / Plans /Distributes working assignments among the staff on daily basis

Monitors / maintains / evaluates working assignments on daily, weekly, monthly & yearly basis

Prepares separate reports for each of the corporate clients as per their required queries

Evaluate Clients’ Security Briefings for their respective tracking packages

Monitor data entries of user, payee, owner information & security information for each contract.

Supervise Documents arrangement & filing for the new installation

Supervise & arrange tracking units installation across nationwide

Coordinates with other Department Heads in resolving issues or complains

Supervise the special tasks given by Management

Provide help and advice to customers for using the organization’s product & services

Scrutinize and resolves customers' complaints

Maintain and assure standard communication with the clients of the working regime

Provides Training to the team members about the standard official procedures

Arrange discussions and workshops for the skill improvement of the team members

Arranges / manages calls for the Unit repair / upgrade / replacement the clients of the Non-responding vehicles

Manages / organizes teams for Special Tasks for the prompt actions