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Muhammad Khurram, Business Head KSA - Sales and Operation

Muhammad Khurram

Business Head KSA - Sales and Operation ·Bahwan Commercial Company

Saudi Arabia

Master's degree, Marketing

Work experience

Total years of experience: 19 years, 3 months

Business Head KSA - Sales and Operation

January 2023 - Present

Bahwan Commercial Company

Central Province, Saudi Arabia

January 2023 - Present

Solutions Provider for the Mobility Industry Leveraging Digital Twin Technology and Machine Learning.

Solving Challenges in the Mobility Ecosystem via Predictive Analytics, Telematics Solutions, Fleet Management Solutions.

#GPS #IVMS #Fleet #Management #tracking #analysis #analytics #IoT #ArtificalIntelligence #machinelearning #diagnosis #Predictive #operations #customer #reports #development #SaaS #profits

Company industry:
IT Services
Job role:
Management

National Manager Marketing And Sales

August 2020 - January 2023

Beam Wave

Jeddah, Saudi Arabia

August 2020 - January 2023

"Hit and exceeded department KPIs by 70% for 12 months in a row."

"Established new key partnerships with most renowned companies in KSA, resulting in a 75% increase in annual revenue."

"Manage to reduce customer churn by 25% using data to perform a forecast analysis of why and when customers would

Company industry:
IT Services
Job role:
Information Technology

Head of Telematics Division

August 2019 - July 2020

Roadmaster Telematics Solution - Khalid Ahmed Al Amoudi & Sons Co

Jeddah, Saudi Arabia

August 2019 - July 2020

"Directly supported the management for the RMTS Profit/Loss statement, development, and expansion of the RMTS program.."

"Increased company visibility in the corporate world by 35%, Managed client escalations and problem management."

"Policies implementation increased 40% productivity of all departments, 55% growth in Revenue, and 75% increase in customer satisfaction."

Company industry:
IT Services
Job role:
Management

Regional Manager

May 2013 - June 2019

Arvento Mobile Systems - e- Smart Dimensions -

Jeddah, Saudi Arabia

May 2013 - June 2019

"HANDLED PORTFOLIOS of STC, SEC, KAUST, Petro Rabigh, Mubarrad Logistics, Hala Supply Chain, Theeb Rent A Car, Seder Group - APD and Telecom, Madaf Engineering and many renowned companies in KSA."

"Increase 45% sales in Western Region and 35% of Customer Retention."

"Strive to produce superior value at all service levels, and always strive to exceed the expectations of our clients."

Company industry:
IT Services
Job role:
Management

Manager Corporate Sales and Customer Services

September 2006 - November 2012

Vehicle Tracking (Pvt.) Ltd

Karachi, Pakistan

September 2006 - November 2012

Coordination with the Corporate Clients and dealing at different levels to achieve my objective

Handled meetings / correspondence / communication on customer care and technical matters with the major corporate clients like Adamjee Insurance Co. UBL Insurer, MCB Bank, EFU General Insurance, IGI Insurance, Bank Al-Falah, Security General Insurance, PSO, SSGC, THAL Engineering etc.

Prepares / Plans /Distributes working assignments among the staff on daily basis

Monitors / maintains / evaluates working assignments on daily, weekly, monthly & yearly basis

Prepares separate reports for each of the corporate clients as per their required queries

Evaluate Clients’ Security Briefings for their respective tracking packages

Monitor data entries of user, payee, owner information & security information for each contract.

Supervise Documents arrangement & filing for the new installation

Supervise & arrange tracking units installation across nationwide

Coordinates with other Department Heads in resolving issues or complains

Supervise the special tasks given by Management

Provide help and advice to customers for using the organization’s product & services

Scrutinize and resolves customers' complaints

Maintain and assure standard communication with the clients of the working regime

Provides Training to the team members about the standard official procedures

Arrange discussions and workshops for the skill improvement of the team members

Arranges / manages calls for the Unit repair / upgrade / replacement the clients of the Non-responding vehicles

Manages / organizes teams for Special Tasks for the prompt actions

Company industry:
IT Services
Job role:
Sales

Education

Bahria University

June 2006

June 2006

Master's degree, Marketing

Pakistan

Project Management Total Quality Management Organizational Design and Analysis Service Marketing Brand Management Retailing Business Policy International Business Analysis New Product Development Professional Development and Personal Grooming Strategic Marketing

Skills

Problem Solving
Expert
Problem Solving
Expert
Sales Management
Expert
Sales Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing Management
Expert
Marketing Management
Expert
Business Management
Expert
Business Management
Expert
Account Management
Expert
Account Management
Expert
Team Management
Expert
Team Management
Expert
Customer Retention
Expert
Customer Retention
Expert
Marketing Management
Expert
Marketing Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales Management
Expert
Sales Management
Expert
Customer Services and Customer Care
Expert
Customer Services and Customer Care
Expert
Market Planning
Expert
Market Planning
Expert
Presentation
Expert
Presentation
Expert
Customer Service
Expert
Customer Service
Expert
Business Management
Expert
Business Management
Expert

Languages

Urdu
Expert
French
Beginner
English
Expert
Arabic
Beginner

Training and Certifications

Certifications
Creative Thinking: Techniques and Tools for Success - Imperial College London
Feb 2021
Communication Strategies for a Virtual Age - University of Toronto
Sep 2020
The Strategy of Content Marketing - University of California, Davis
Jul 2020
Marketing Analytics - University of Virginia Darden School of Business
Jun 2020
Mindshift: Break Through Obstacles to Learning & Discover Your Hidden Potential -McMaster University
Jun 2020
Introduction to Personal Branding - University of Virginia
May 2020
Managing the Company of the Future - University of London
May 2020
New Models of Business in Society - University of Virginia Darden School of Business
Apr 2020
Operational Planning Guidelines and COVID-19 Partners Platform to support country preparedness
Apr 2020
ISC Quality Certification
Dec 2011

Training
Empathy for Sales Professionals
LinkedIn
Jun 2020
Job Skills: Learning Retail Sales
LinkedIn
Jun 2020
Sales Management Foundations
Linkedin
Apr 2020
Tourism - Introduction to Retail Travel Sales
Alison
Apr 2020
Marketing for Professionals MP
Gulf Board for Human Development
Feb 2015