Human Resource Executive
Glee Hospitality Solutions LLC
Total years of experience :12 years, 7 Months
*Handles payroll processing and reports payroll information to the Accounts Department (approximately 200 employees).
*Giving full support (all positions) in Recruitment to the HR Manager for all existing and upcoming projects.
*Directly communicate with the PRO regarding pending visa, renewal and other related issues.
*Arrange tickets and accommodation for all employees who are required to exit the country and relocation ticket to those who are hired outside the country.
*Provides assistance to the HR Manager regarding employee compensation and benefits.
*Provides recommendations regarding the development and administration of human resource policies and programs.
*Assists in maintaining the human resource database and all employee records and files.
*Assists in informing new employees of human resource policies and programs as needed.
*Performs general Human Resource support functions and assists area personnel as necessary.
Assisted in pre - developing concepts for the upcoming projects such as
conducting research and making project presentation for the client.
* Assisted HR functions such as sorting potential candidates in previous
projects and making sure that all HR files and legal documents are up to
date and properly allocated in their respective folders.
* Prepared LPO and gathering quotations from potential suppliers.
* Dealing with the suppliers, preparing legal documents needed in delivery
and other related tasks.
* Updates official website, company profile and social media accounts
regularly.
* Overall day to day management of administrative duties in the office.
Memorized insurance statutes and regulations within the area assigned by
the client.
* Performed data entry and research in various systems and tracking tools.
Apply knowledge of processes and related systems to assist in identifying,
assessing and resolving issues/problems.
* Assessed and resolved non-standard and standard issues or problems.
Seek advice and escalate issues when faced with tasks/problems outside
the scope of the work.
* Ability to work with desktop load applications such as Microsoft Office and
knowledge internet functionalities.
* Coordinated and work as team with the co-processors to enable a
smoother service of claim processing.
Additional Roles and Responsibilities:
* Monitored and consolidates daily attendance of analysts to help the Team
Leads and Team captains view individuals needing improvement in this
area.
* Informed the Quality Assurance Team of the required sample size to be
audited based on the team’s daily output.
* Gave an overview of the actual volume of audits an individual expects to
be measured in his QR score.
* Assisted Subject Matter Expert in the knowledge transfer of the assigned
data process to them.
* Assisted Subject Matter Expert in data process inquiries of the colleagues.
* Prepared Executive Summary report for the core process handled for
monitoring purposes and ensuring all due items will be processed
accordingly.
Globe Telecommunication Company
Provided solution to the clients by identifying problems and guided client
through corrective steps.
* Improved client references by writing and maintaining documentation.
* Accommodated clients’ concerns by recommending devices and
techniques.
* Accomplished information systems and organization mission by
completing related results as needed.
Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
* Opened customer accounts by recording account information.
* Maintained customer records by updating account information.
* Resolved product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
* Recommended potential products or services to management by
collecting customer information and analyzing customer needs.
* Contributed to team effort by accomplishing related results as needed.