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Adrian Medina Medina, Operations Manager / Training

Adrian Medina Medina

Operations Manager / Training·Stellantis Middle East

United Arab Emirates

Master's degree, Administration And Management

Work experience

Total years of experience: 17 years, 1 months

Operations Manager / Training

December 2023 - January 2026

Stellantis Middle East

Dubai, United Arab Emirates Hybrid

December 2023 - January 2026

• Managed a cross-functional team of technical and non-technical trainers within a centralized
Training Academy, delivering L&D services across global automotive brands (Dodge, Jeep,
Ram, Peugeot, Opel, Alfa Romeo, Fiat) to regional general distributors.
• Developed and maintained an annual training curriculum of 40+ courses, deployed across 12
distributors throughout the Gulf region.
• Led end-to-end design and development of soft-skills training modules spanning frontline
to management levels.
• Identified and addressed distributor operational gaps through data-driven insights from
customer satisfaction surveys, mystery shopping programs, and Net Promoter Score
(NPS) analysis.
• Partnered with dealer principals on strategic L&D initiatives, driving staff development and
process improvement across distributor networks.

Company industry:
Automotive Manufacture
Job role:
Management

General Manager / Project Manager |

January 2021 - December 2023

Enterprise Quality Consultancy FZ-LLC

Dubai, United Arab Emirates Hybrid

January 2021 - December 2023

• Delivered expert consulting services in human capital development, process
standardization and re-engineering, customer service enhancement, and profit optimization
across diverse client portfolios.
• Conducted comprehensive SWOT analyses, market assessments, and business gap analyses
using business analytics and customer data interpretation to identify growth opportunities.
• Advised clients on data-driven decision-making and strategic planning, translating
complex data insights into actionable business strategies.
• Proposed, planned, and implemented end-to-end developmental projects in close collaboration
with clients, ensuring alignment with business objectives.
• Designed and transformed training content into customized learning modules tailored to
clients specific needs across sales, after-sales, and process innovation functions.
• Facilitated staff training sessions focused on skills and knowledge development in sales
performance, after-sales operations, and process improvement.
• Executed market surveys and mystery shopping programs, leveraging derived data to
develop targeted action plans and project frameworks.
• Cultivated strong stakeholder relationships and led cross-functional alignment across sales,
marketing, and operations to drive cohesive business outcomes.
• Performed Return on Investment (ROI) analyses for new initiatives, ensuring timely, strategic
solutions while maintaining an entrepreneurial mindset.

Company industry:
Automotive Manufacture
Job role:
Consulting

Learning & Development Manager

December 2019 - January 2021

Al Masaood Automobiles Co. LLC

Abu Dhabi, United Arab Emirates Hybrid

December 2019 - January 2021

• Led workshops and coaching sessions for technical and non-technical departments across
Nissan and Infiniti brands, covering people management, emotional intelligence, and
customer satisfaction.
• Spearheaded e-learning adoption initiative, designing and developing digital learning
modules to ensure business continuity and compliance with COVID-19 social distancing
protocols.
• Designed practical training programs for technical courses and sales lead generation,
targeting team leaders and technical trainees to elevate technical competencies and improve
sales conversion rates.
• Oversaw corporate culture initiatives promoting customer-centricity, organizational values, and
workforce diversity and inclusion (D&I).
• Managed training budgets and provided end-to-end support to new participants throughout
onboarding and coaching sessions.
• Drove process streamlining initiatives that enhanced customer service delivery, resulting in a
300% increase in upselling performance.
• Launched virtual training programs, reducing paper consumption by 90% and cutting travel
expenses by 40%, improving operational efficiency.
• Developed targeted sales technique courses that contributed to a 35% increase in walk-in
traffic through improved sales lead engagement strategies.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Assistant Training Manager

January 2009 - December 2019

Arabian Automobiles Co. LLC

Dubai, United Arab Emirates Hybrid

January 2009 - December 2019

• Delivered diverse training programs encompassing team building, leadership development,
and mentoring across Nissan, Infiniti, and Renault brands, enhancing communication, team
cohesion, and overall group performance.
• Conducted periodic performance evaluations across sales and product departments,
identifying improvement areas and designing targeted workshops and seminars for CRM
Sales Teams, Sales Supervisors, Sales Managers, and After-Sales Staff.
• Managed and executed internal and external audit campaigns, ensuring full compliance and
successful implementation of audit outcomes.
• Led end-to-end creation and implementation of strategic L&D projects, including e-learning
platform deployment, iPad business integration, and Dealer Management System (DMS)
rollouts.
• Administered and managed the corporate Balanced Scorecard (BSC) for 6 consecutive
years, contributing to the development of departmental plans and performance improvement
programs across multiple business units.

Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Education

Universitat De Barcelona / OBS Business School

November 2026

November 2026

Master's degree, Administration And Management

Spain

GPA (percentage): 90%

GPA (percentage): 90%

1. Global Economics with knowledge and skills to interpret how economic integration processes are evolving and the role of the government in the field of international business. 2. Organizational design concepts and analytical techniques in relation to sustaining the competitive advantage of organisations. 3. Financial diagnosis. Financial statements of a company recognised by current accounting regulations, how to apply the techniques and tools used in financial diagnosis and how to interpret the meaning of the accounting information contained in financial statements. 4. Marketing. Design and implementation of a successful combination of marketing variables to carry out the company strategy in its target markets through marketing management strategies, segmentation, targeting and positioning. 5. Strategic management & Innovation which includes both the process and the content of competitive action and reaction, strategy models, brands as a source of competitive advantage, methods to compare competitive offers and strategies, decision trees, scenario analysis and competitive intelligence. 6. Corporate Financial Management includes assessing financial results, asset valuation, capital budgeting, risk and return in the context of the capital assets valuation model, the capital structure theory, dividend policy, short-term financial planning and budgeting and long-term planning and financial projection. 7. Internationalization and Global Marketing that focuses on the development and implementation of marketing strategies globally. 8. People and Talent Management that contribute to the success of an organisation by aligning talent and human resources with the objectives and strategy of the organisation. 9. Operations and Supply Chain Management that focuses on a systematic approach to solving a wide range of problems in operations management and the supply chain, seen from the perspective of general management, rather than an operations specialist. 10. Digital Marketing Strategies that focuses on digitalisation of organizations. The digital ecosystem offers powerful tools to reach consumers along the sales pipeline. 11. Digital Transformation covering all the strategic aspects of the administration of information technology in the company. 12. Data Analysis for decision making involving qualitative thinking and quantitative skills for the analysis of managerial data. The analysis of data and decision making under uncertainty explores the possibilities of using statistical data to create models that help management decision making. 13. Cross-cultural management 14. Management planning and control 15. Commercial direction and sales management 16. Investment valuation and portfolio management 17. Mondy and capital markets

San Beda College

January 1999

January 1999

Bachelor's degree, Business Management

Philippines

GPA (point): 2 out of 5

GPA (point): 2 out of 5

Business Thesis that involves: 1. Conceptualization of a product or service. 2. Organization and business development. 3. Financial proposal 4. Production and Marketing 5. Sales distribution 6. Profit/Loss deliberation

Skills

LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CONVEYOR SYSTEMS
Intermediate
CONVEYOR SYSTEMS
Intermediate
LEAN SIX SIGMA
Intermediate
LEAN SIX SIGMA
Intermediate
LEARNING DEVELOPMENT
Intermediate
LEARNING DEVELOPMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
Lean Six Sigma Green Belt
Project Management Professional (PMP)
Executive Management Education, Digital Business Strategy
Certified Training Manager: Human Resources Training

Hobbies and interests

Reading, Playing sports, driving, going outdoors