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Adriana Herrera , Manager

Adriana Herrera

Manager·ATENTO ATENCIÒN Y SERVICIOS S.A DE C.V MEXICO CITY

United Arab Emirates

Diploma, Online university specialization course in ELE Internacional teaching Spanish as a foreign language*

Work experience

Total years of experience: 14 years, 2 months

Manager

January 2008 - January 2013

ATENTO ATENCIÒN Y SERVICIOS S.A DE C.V MEXICO CITY

January 2008 - January 2013

Job role:
Management

Specialist

January 2005 - January 2008

BBVA.BANCOMER.S.A

January 2005 - January 2008

Monitoring the quality of call center service
Bancomer Line, users of credit cards, debit cards,
investments and Loan Develop and deliver
monthly and Assistant Managers of quality
indicators and results of each advisor, Organizing
special events for advisers Bancomer, contests and
festivities in order to recognize and encourage the
quality of the

Job role:
Information Technology

Assistant

January 1994 - January 1995

Bancomer Personal

Mexico City, Mexico

January 1994 - January 1995

attention to special issues and
Branch Management Files Management & Phone Calls
BBVA.BANCOMER.S.A (BANCA COMERCIAL)
MEXICO CITY,

Company industry:
Banking
Job role:
Administration

January 1989 - January 1994

BBVA.BANCOMER.S.A

January 1989 - January 1994

Education

ELE Internacional

May 2025

May 2025

Diploma, Online university specialization course in ELE Internacional teaching Spanish as a foreign language*

Spain

Online university specialization course in ELE *teaching Spanish as a foreign language* (in progress)

Universidad Nacional Autónoma de México

January 2023

January 2023

Bachelor's degree, Journalism and Mass Communication

Mexico

Centro de estudios bancarios y comerciales

June 1987

June 1987

Diploma, Bilingual Secretary english/spanish

Mexico

Skills

General Banking
Expert
General Banking
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Quality Center
Expert
Quality Center
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Telephone Skills
Expert
Telephone Skills
Expert
CALL CENTER
Expert
CALL CENTER
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
QUALITY
Expert
QUALITY
Expert
SECRETARIAL
Expert
SECRETARIAL
Expert
General Banking
Expert
General Banking
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Quality Center
Expert
Quality Center
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Telephone Skills
Expert
Telephone Skills
Expert

Languages

Arabic
Beginner
English
Intermediate
Spanish
Expert

Hobbies

  • excercise