POS Service Operation Specialist
Panda Retail Company - Saudi Arabia
Total years of experience :4 years, 11 Months
Administrating the supermarket application (Toshiba 4690 OS).
Installing, upgrading troubleshooting and handling POS break/fix issues.
Analyzing logs to address the issues & identify and document the root causes, and ensure issues are resolved.
Testing the functionality of any new releases or customization.
Keeping the users requirement in check, coordinating with the team and making that outcomes are delivered on time
Performed Level 1 & 2 technical support to users within establishment, stores and international stores. (On-Site support and remotely through VNC, Anydesk, Teamviwer)
- Coordinated with vendors in acquisition of assets and consumables. (Toners, Wireless Access Points, Switches, Laptops, PC)
- Coordinated with ISP in troubleshooting and contract negotiation. (Mobily, SPSNET)
- Managed Video conference and remote conference system. (Polycom, Zoom, GoToMeet, Skype)
- Performed preventive maintenance on I.T assets. (PC, Laptop, Point-of-sale)
- Established stock and asset control measurements. (Created Forms for assets, checking assets through RFID system)
- Established safety and support training for employees. (Through training seminars on best practices and basic technical support).
- Create and manage user’s emails and privileges through Active Directory. (Microsoft Exchange, Office 365)
- Coordinated and oversaw the integration of new projects from a backend and operations standpoint. (Radio Frequency Identification) and new Point Of Sale System (OpenBravo).
- Calibrated stocks in OpenBravo system to ensure its credibility and accuracy for each store. (Jed, Ruh, Dam)
- Oversaw the training of employees on OpenBravo sales and stock system.
- Backed-up store information and sales in appointed time-intervals
daily.