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تم إلغاء حظر المستخدم بنجاح
عبدالرحمن الفرام, Division Head - MS Infrastructure Architect

عبدالرحمن الفرام

Division Head - MS Infrastructure Architect·Ain Holding Group (IDIS)

المملكة العربية السعودية

بكالوريوس, Information Technology and Computing with Business

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 2 أشهر

Division Head - MS Infrastructure Architect

يناير 2013 - حتى الآن

Ain Holding Group (IDIS)

الرياض، المملكة العربية السعودية

يناير 2013 - حتى الآن

- Set and Manage Stakeholder's Expectation; Recommend Solutions; Manage Vendor Relationships; Mediate Between Infrastructure and Development Groups; Provide Training on Specific Tools.
- Establish and Vet Key Vendor Relationships; Assess Emerging Technologies; Give Advice on Investments Regarding Price Versus Performance.
- Define/Document Target Architecture; Anticipate Growth; Ensure Scalability; Stay abreast of Industry Trends and Assess New Products; Use KPIs and Effectiveness Metrics to Improve Processes; Bridge Different Areas of the Infrastructure.
- Participate in Architecture Reviews and/or Audits; Define and Maintain Documentation of Infrastructure and Technology Standards, Processes, and Policies Related to Core Infrastructure.
- Design the Technical Infrastructure; Effectively Integrate Solutions into the Existing Infrastructure; Document Current State Architecture; Consult on Development Projects; Help Deploy Solutions that Meet Business and Technical Requirements.
- Provide Technical Infrastructure Support, on-Call Support, and Support for Escalated Trouble Tickets from Staff, e.g., Resolve Implementation Issues, Communicate System Requirements, and Resolve Systems Integration Issues.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Sr. Systems Administrator

ديسمبر 2010 - أكتوبر 2012

Bupa Arabia

جدة، المملكة العربية السعودية

ديسمبر 2010 - أكتوبر 2012

- Analyzing System Logs and Identifying Potential Issues with Computer Systems.
- Introducing and Integrating New Technologies into Existing Data Center Environments.
- Performing Routine Audits of Systems and Software.
- Performing Backups.
- Applying Operating System Updates, Patches, and Configuration Changes.
- Installing and Configuring New Hardware and Software.
- Adding, Removing, or Updating User Account Information, Resetting Passwords, etc.
- Answering Technical Queries and Dealing with the Vendors.
- Responsibility for Security.
- Responsibility for Documenting the Configuration of the System.
- Troubleshooting any Reported Problems.
- System Performance Tuning.
- Ensuring that the Application and the Integration are Up and Running Properly.
- Managing Variety Applications (ADDS, MS Exchange, Sage CRM, RightFax, etc..).

مجال الشركة:
التأمين
الدور الوظيفي:
تكنولوجيا المعلومات

NOC Engineer L2/3

مارس 2009 - نوفمبر 2010

Alinma Bank

الرياض، المملكة العربية السعودية

مارس 2009 - نوفمبر 2010

- Monitoring the Core Network Infrastructure of Alinma Bank Network (Included: Head Office, Branches and A TMs).
- Own and Manage Incidents from Initial Reporting Until Resolution and Ensuring SLA Targets are Achieved.
- Update our Ticketing System at Required Intervals with Quality Information, Following Operational Guidelines.
- Proactively Track and Make Escalations as Appropriate.
- Engage other Groups as Required to Ensure Speedy Resolution of Incidents.
- Progress Routine Maintenance as Detailed in Change Management System.
- Produce the Handover Document at the End of Each Shift, Ensuring that All Relevant Information is Included
and Update is of a High Quality.
- Creating/Deleting/Updating New User/Group in AD/Exchange.
- IP Reservation in DHCP .
- Analyzing System Logs and Identifying Potential Issues with Computer Systems.
- Performing Routine Audits of Systems and Software.
- Applying Operating System Updates, Patches, and Configuration Changes.
- Work on a Rotating 24/7 Shift Plan.

مجال الشركة:
البنوك
الدور الوظيفي:
تكنولوجيا المعلومات

Systems Engineer and Products Implementer

فبراير 2004 - فبراير 2009

Netways Arabia

الرياض، المملكة العربية السعودية

فبراير 2004 - فبراير 2009

- Doing a Sites Survey and Gathering All the Required Information for Implementing the Applications Infrastructure and Other Products
- Complete Configuration, Installation and Support of Equipment in a Microsoft Windows Environment to the Specifications of Client Proposals.
- Troubleshoot and Resolve Servers, Software Applications and Integrations Issues When Contacted by Clients by Providing Both on-site and Remote Support
- Maintaining Software Applications, Operating Systems and Servers.
- Managing Assigned Projects and SW Components to Deliver Services on Time and Signing the JCC.
- Responding to Inquiries from Staff, Service providers, Site personnel and Outside Vendors and etc. to Provide
Technical Assistance and Support.
- Supervising the Administration of Systems and Servers Related Network to Ensure Availability of Services to
Authorized Users.
- Integrating Different applications, such at Business Software and Network Control Systems.
- Actively Respond to Incidents and Requests.
- Write all Related Documentation / Update Data in Online Tools (Changes, Validation Docs, Systems proposals,
etc).
- Doing the Technical Training and Technical Presentations
- Interaction with the development, PMO and Other Teams.
- Ensuring the Implementation and the Integration of the Solutions are Running Properly.
- Ensuring the Customer Satisfaction.
- Team leadership.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Arab Open University (AOU)

ديسمبر 2017

ديسمبر 2017

بكالوريوس، Information Technology and Computing with Business

المملكة العربية السعودية

Distance e-Learning

Microsoft Corporation

يونيو 2013

يونيو 2013

دبلوم، Microsoft Specialist

المملكة العربية السعودية

Microsoft Specialist (MS Office 365)

Microsoft Corporation

ديسمبر 2009

ديسمبر 2009

دبلوم، Microsoft® Certified Technology Specialist

المملكة العربية السعودية

Captaris Inc. (OpenText)

سبتمبر 2005

سبتمبر 2005

دبلوم، Captaris RightFax9.0 Support Certified Technician

المملكة العربية السعودية

Captaris Inc. (OpenText)

يوليو 2005

يوليو 2005

دبلوم، Captaris RightFax8.7 Support Certified Technician

المملكة العربية السعودية

Microsoft Corporation

سبتمبر 2003

سبتمبر 2003

دبلوم، Microsoft Certified Systems Administrator (MCSA)

المملكة العربية السعودية

Microsoft Corporation

سبتمبر 2003

سبتمبر 2003

دبلوم، Microsoft Certified Systems Administrator Messaging (MCSAM)

المملكة العربية السعودية

Microsoft Corporation

فبراير 2003

فبراير 2003

الثانوية العامة أو ما يعادلها، Microsoft Certified Systems Engineer (MCSE)

المملكة العربية السعودية

Microsoft Corporation

مايو 2002

مايو 2002

دبلوم، Microsoft Certified Professional

المملكة العربية السعودية

Ministry of Education

يناير 2000

يناير 2000

الثانوية العامة أو ما يعادلها، Scientific

المملكة العربية السعودية

المعدل التراكمي (نسبة مئوية): 89.9%

المعدل التراكمي (نسبة مئوية): 89.9%

Al-Sulaimaniah High School.

Skills

Disaster Recovery
Expert
Disaster Recovery
Expert
High Availability
Expert
High Availability
Expert
Microsoft System Center 2012
Expert
Microsoft System Center 2012
Expert
Hyper V
Expert
Hyper V
Expert
Cloud O.S
Expert
Cloud O.S
Expert
Microsoft Office Apps
Expert
Microsoft Office Apps
Expert
Good Typing on a Keyboard (Arabic, English)
Expert
Good Typing on a Keyboard (Arabic, English)
Expert
Responsibility and Ownership.
Expert
Responsibility and Ownership.
Expert
Written Communication Skills
Expert
Written Communication Skills
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Teamwork
Expert
Teamwork
Expert
Verbal Communication
Expert
Verbal Communication
Expert
Planning, Organizing and Controlling.
Expert
Planning, Organizing and Controlling.
Expert
Individual Leadership
Expert
Individual Leadership
Expert
Problem Solving
Expert
Problem Solving
Expert
Business Mentality
Expert
Business Mentality
Expert
Disaster Recovery
Expert
Disaster Recovery
Expert
High Availability
Expert
High Availability
Expert
Microsoft System Center 2012
Expert
Microsoft System Center 2012
Expert
Hyper V
Expert
Hyper V
Expert
Cloud O.S
Expert
Cloud O.S
Expert

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

الشهادات
Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure
Jul 2002
Designing Security for a Microsoft Windows 2000 Network
Dec 2002
Implementing and Administering a Microsoft Windows 2000 Network Infrastructure
Nov 2002
Managing a Microsoft Windows 2000 Network Environment
Sep 2003
Installing, Configuring, and Administering Microsoft Windows 2000 Professional
May 2002
Designing a Microsoft Windows 2000 Directory Services Infrastructure
Nov 2002
Installing, Configuring, and Administering Microsoft Windows 2000 Server
Jun 2002
Installing and Configuring Windows Server 2012
Apr 2013
Installing, Configuring ,and Administering Microsoft Exchange 2000 Server
Feb 2003
Configuring Windows 8
May 2013
Administering Office 365 for Small Business
Jun 2013
TS: Configuring Microsoft Windows Vista Client
Dec 2009

التدريب
RightFax Technical Training
Captaris Inc
Nov 2005
100: Achieving Superior Service
Up Your Service College
Aug 2011
Configuring Windows Server 2008 Active Directory Domain Services
New Horizons, CLC
Apr 2011
Microsoft Exchange 2000 Implementation and Administration
New Horizons, CLC
Feb 2003
Designing a Microsoft Windows 2000 Directory Services Infrastructure
CompuBase, Co
Sep 2002
Microsoft Office Communication Server 2007 Workshop.
Microsoft Partner Academy
Jan 2008
Business Communication & Time Management
BUPA Arabia Academy
Oct 2011
IBM Cognos 8 BI Administration.
IBM
Dec 2010
Building a Solution: Security Workshop.
Microsoft Partner Academy
Jan 2008
Designing a Secure Microsoft Windows 2000 Network
CompuBase, Co
Nov 2002
Implementing Virtualization Solutions with Windows Server 2008 Hyper-V Technical Workshop
Microsoft Partner Academy
Jan 2008
Implementing a Microsoft Windows 2000 Network Infrastructure
CompuBase, Co.
Feb 2002
Implementing Microsoft Windows 2000 Professional and Server.
CompuBase, Co
Jan 2002
Implementing and Administering Microsoft windows 2000 Directory Services
CompuBase, Co
Mar 2002
Microsoft Windows 2000 Network and Operating System Essentials
CompuBase, Co
Jan 2002

الهوايات

  • Sports
  • Reading
  • Writing