Ahmed Fayez

• Lead the development and implementation of the infrastructure and cybersecurity active controls for mega-scale projects based in Egypt and Saudi Arabia.
• Follow the latest IT security best practice for the configuration and network segmentation.
• Install, Configure, Manage, and Troubleshoot active security controls including NGFW (FortiGate), and traditional firewalls (DrayTek, MikroTik, and pfSense)
• Install, Configure, Manage, and Troubleshoot F5 Big IP Web Application Firewall (LTM, ASM).
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• Install, Configure, and Troubleshoot SEIM solutions (ELK - ElasticSearch, LogStash, Kibana), Shuffle, TheHive, and Cortex.
• Working with virtualization and containerization
• Install, configure, and troubleshoot Service Monitoring System (SMS) including performance and availability.
• Provide training and mentorship to my team members to equip them with the necessary skills and knowledge to become future leaders in the IT field.

• Developed and implemented an IT strategy that is aligned with the company's mission.
• Provided IT solutions, services, and support to both internal and external clients, including notable companies such as Bin Laden, Azmeel, Genesis, and Worley Parsons.
• Implemented a backup solution and disaster recovery plan with the best RTO and RPO that meets the business budget and needs.
• Monitored system availability and performance,
• Conducted company-wide technology instruction, onboarding, and education to enhance employee technical skills.
• Improved IT department operations and training, enhancing the efficiency and effectiveness of IT service delivery.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance to ensure optimal performance.
• Led technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements.
• Managed a team of four IT professionals, including a System Administrator, Network Administrator, Service-Desk staff, and Embedded System Developer.

• Designed and implemented high-availability IT services including (Exchange 2010 DAG, Lync Server 2010 high availability, pfSense high availability, cluster Zen load balancer)
• Deployed applications, updates, and tools to company devices using (Microsoft System Center Configuration Manager).
• Managed and troubleshooted corporate collaboration and communication services including Lync Server 2010, and SharePoint Server 2010.
• Designed and implemented backup and disaster recovery plan using (Microsoft System Center Data Protection Manager DPM)
• Acted as a 2nd line of support and responded to the incidents that could not be solved by the service-desk team.
• Provided regular documentations of server changes and infrastructure diagrams of devices and services to the IT Manager.
• Prepared employee guide of available IT services and resources and how to use it.

• Migrated from workgroup network model to a domain controller network model (Windows Server 2008 R2).
• Managed and monitored corporate servers including (Windows Server, Exchange, SQL, SharePoint, ISA, and GFI WebMonitor)
• Developed and managed an internal web-portal using SharePoint to automate the processes and workflow between employees and their managers and even across different departments, including:
1. HR requests including vacation request, allowances, warning letters, etc.
2. Procurement requests from employees like computer accessories, tools, stationery, etc.
3. Media Library Content Management to organize archived materials with unique ID, and search in dumped content by multiple criteria.
• Managed 6 members of IT team (1 System Administrator, 1 Helpdesk, 2 Data Entry, 1 Social Media Specialist, 1 Developer)

• Migrated from workgroup network model to a domain controller network model.
• Installed, configured, troubleshooted corporate servers like Windows Server, Exchange Server, and ISA.
• Deployed enterprise file anti-virus (BitDefender), and email anti-virus plus anti-spam mail filter for exchange (Sybari Antigen, Microsoft Antigen, and Forefront for Exchange)
• Monitored and controlled internet traffic consumed by users using SurfControl.
• Hired and trained help-desk team to work as 1st level of support.

• Network design and implementation.
• Configure network switches and routers.
• Install operating system and applications.
• Backup user’s data and recovery.
• Solve problems related to end-user’s desktop computers.
• Cabling and passive network implementation (patch panels, racks, faceplates, and switches)