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Afef Jouini, Personal Assistant

Afef Jouini

Personal Assistant·Armed Forces Offices Club and Hotel

United Arab Emirates

Master's degree, Administration and Business Administration

Work experience

Total years of experience: 15 years, 11 months

Personal Assistant

May 2017 - Present

Armed Forces Offices Club and Hotel

Abu Dhabi, United Arab Emirates

May 2017 - Present

• Act as the point of contact between the CEO and the internal/external contacts (directors, clients...).
 
• Undertake the tasks of receiving calls, take messages and routing correspondence
• Handle requests and queries appropriately
• Maintain diary, arrange meetings and appointments and provide reminders
• Make travel arrangements, bookings,
• Take dictation and minutes and accurately enter data
• Produce reports, presentations and briefs.
• Develop and carry out an efficient documentation and filing system.
• Attend exhibitions, forums…
• Generate letters for government authorities & VIP Offices (Arabic, English)
• Provide translation (Arabic-English and French) when needed.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Executive Secretary

December 2014 - April 2017

Al Badie Group (ABG)

Abu Dhabi, United Arab Emirates

December 2014 - April 2017

handling the chairman calender and meeting
minutes of meetings
handling the chairman phone calls and appointment
organizing meetings, conferences
attending exhibitions with management and coordination.
Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems;; assigning and monitoring clerical functions.
Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
HR support and coordination with PRO
Events coordination and preparing presentations (power point...)
Company industry:
Other Business Support Services
Job role:
Secretarial

Office Manager

November 2013 - November 2014

Ibdaa Real Estate

November 2013 - November 2014

• Preparing tenants contracts and necessary documents for any operation (rent, sale...)

• Follow up with PRO and preparing new employees contracts, health insurance (UAE labor law)

• Updating properties prices in the market, presenting property budgets, and generating real estate reports.

• Dispersing information and supervising staff ( receptionist, sales agents, and other employees)
• Dealing with suppliers and getting quotations for all office purchases
Company industry:
Real Estate
Job role:
Administration

secretary/ admin coordinator

November 2012 - October 2013

Dr Al Rustom medical Center

Dubai, United Arab Emirates

November 2012 - October 2013

• Handling the CEO calendar, meetings, guests, emails, phone calls
• Handling the CEO trips (booking, transportation, tours…)
• Managing operation schedules between various medical departments such as dermatology, surgery, nursing successfully.
• Reading, monitoring and responding to the principal's email,
• Panning, organizing and managing events,
• Managed the scheduling of operation for more than 50 perManagedsonnel including doctors, nursing and staff.
• Organized and budgeted medical conferences and business gatherings.
• Translation, English, French, and Arabic on a daily basis either between doctor and patient or letters.
• Using Microsoft Office, handling the petty cash and other mode of payments to provide daily report of incomes.
• Communicated with patients (VIP patients) especially after surgeries as per the CEO instruction and report to him.
Company industry:
Other Healthcare Services
Job role:
Secretarial

CEO assistant

May 2012 - November 2012

ETPPM

Tunis, Tunisia

May 2012 - November 2012

Organized and managed international public relations events for the company.
Preparing presentations, scheduling meetings and events calendar,
handling phone calls and e-mails before forwarding to CEO.
Dealing with suppliers for office purchases and handling filing, petty cash, expenses, accounts (MS office, power point, excel...)
Handling reservation, booking for CEO's trips.
HR support and coordination
Company industry:
Civil Engineering
Job role:
Administration

internship bank officer

June 2011 - September 2011

BNP Paris bas (UBCI) union bancaire pour le commerce et l industrie

France

June 2011 - September 2011

Administrative in back office commerce international: control and transaction of money
Handled financial business enterprise transactions to insure safety of fund transfer between two business parties “exporter / importer”
• Handled the system SWIFT “security worldwide international financial transactions” to facilitate the communications with international entities.
Company industry:
Banking
Job role:
Administration

Telephone Operator / Sales Assistant

December 2009 - May 2011

France telecom

Tunis, Tunisia

December 2009 - May 2011

Company communicated with clients over the phone to pitch cold calling offers and sold the client suitable packages
• Handled over 600 client accounts.
• Maintained above 2.0 sales ratio
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Heriot-Watt University

June 2022

June 2022

Master's degree, Administration and Business Administration

United Kingdom

Current online student. Edinburgh in Scotland.

commercial university of Tunis

October 2012

October 2012

Bachelor's degree, commerce international

Tunisia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

BTS Bachelor Degree in International Commerce • Student’s dean’s list entire academic years. • Graduated with Honors with a GPA of 4.0 GPA. studies including trainings every six months.

secondary technical school

June 2007

June 2007

Diploma, economics and management

Tunisia

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Skills

Oracle Enterprise Manager
Expert
Oracle Enterprise Manager
Expert
Oracle Identity Manager
Expert
Oracle Identity Manager
Expert
LC MS
Expert
LC MS
Expert
Rational Portfolio Manager
Expert
Rational Portfolio Manager
Expert
Sun Identity Manager
Expert
Sun Identity Manager
Expert
GOAL-ORIENTED
Expert
GOAL-ORIENTED
Expert
MARKETING
Expert
MARKETING
Expert
MARKETING DEPARTMENT
Expert
MARKETING DEPARTMENT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
MS OFFICE
Expert
MS OFFICE
Expert
PUBLIC RELATIONS
Expert
PUBLIC RELATIONS
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
SALES
Beginner
SALES
Beginner
SALES ASSISTANT
Beginner
SALES ASSISTANT
Beginner
TELEPHONE
Expert
TELEPHONE
Expert
banking
Expert
banking
Expert
translation(English-Arabic-French)
Expert
translation(English-Arabic-French)
Expert
IT
Expert
IT
Expert
Oracle Enterprise Manager
Expert
Oracle Enterprise Manager
Expert
Oracle Identity Manager
Expert
Oracle Identity Manager
Expert
LC MS
Expert
LC MS
Expert
Rational Portfolio Manager
Expert
Rational Portfolio Manager
Expert
Sun Identity Manager
Expert
Sun Identity Manager
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
Certified Administration and Office Management Professional
Nov 2019
Show credentials

Hobbies

  • traveling
    discovering new cultures
  • painting
    abstract
  • sports
    jogging, swimming, yoga
  • reading
    history, politic, ethnics