Server Engineer / Desktop Engineer
canar office systems
Total des années d'expérience :16 years, 3 Mois
JOB RESPONSIBILITIES
• Live support to user and troubleshooting of Microsoft Windows 7.
• Installing user requested software and application update with approval from management.
• Creating user in active directory with assistance from senior engineer
• Creating mailbox for the user created in active directory.
• Resetting the user password in case where the user is not able to use his account
• Updating windows and antivirus .
• Changing the backup tape daily
• Configuring enterprise email and Wi-Fi on user device laptop(windows) iPhone iPad android
• Installing and configuring windows os with security, profile management and join to domain
Posted in Yasref it-helpdesk
December 25 2012 till May 31 2014
Post : System Engineer / Desktop Engineer
JOB RESPONSIBILITIES
• Live support to user and troubleshooting of Microsoft Windows 7.
• Installing user requested software and application update with approval from management.
• Creating user in active directory with assistance from senior engineer
• Creating mailbox for the user created in active directory.
• Resetting the user password in case where the user is not able to use his account
• Updating windows and antivirus.
• Changing the backup tape daily
• Configure enterprise Wi-Fi on the user laptop or mobile device
• Configure exchange outlook account on user mobile device or laptop if requested and approved from management
• Configuration of personal and network printers to the user profiles
• Resetting the local system administrator password in case required for admin privilege on the user machine
Posted in Carrier Dammam it-helpdesk
July 01 2014 till present
Post: Server Engineer / Desktop Engineer
JOB RESPONSIBILITIES
• Supporting to all fix network connectivity issue kingdom wide configuration hardware, connectivity & coordinating with network team to resolve the issue.
• All hardware related troubleshooting and break fix support on software and hardware upgrades (Laptops, Desktops & servers)
• Supporting to all Dell PowerEdge server RAID and OS configuration
• Creating new user accounts in active directory (server 2016)
• Creating new mailbox for users.
• Managing Print server Windows server 2016
• Maintaining files server user access Server 2016 & Share drive configuration and troubleshooting
• Managing Veeam configuration and backup for file server & Monitoring Daily Backup
• Changing the backup tape daily Symantec backup software.
• Live support to user and troubleshooting of Microsoft Windows 10 Windows 7, Windows 8, Windows 8.1. & maintain record of company assets (laptop desktop printers and all IT related hardware/software.
• Installing Microsoft Windows 10 Windows 7, Windows 8, Windows 8.1. (SOE) operating system and join to domain.
• Installing user requested software and application update with approval from management.
• Updating windows and antivirus.
• Configure VPN in user laptop
• Configure exchange outlook account on company provided mobile device windows & iPhone with Air Watch Agent configuration approved from management
• Configuration of personal and network printers to the user profiles (HP printers & Xerox MFD with secure printing features)
• Escalating issue in hardware / software of the Xerox MFD devices to the Xerox support team engineer.
• Office 365 installation and configuration support for laptop and / Intune company portal configuration for mobile
• Providing documents for IT audit based on client requirement
• Maintaining CMDB for Laptop Desktop Server (Asset database)
• Syclo SMART Tablets OS deployment and app installation support.
• Maintaining Synology NAS device
• Providing Remote support to remote location users for application issues and installation.
• Onboarding and offboarding service support(creating /disabling account )
• Web conferencing tool implementation and support to client users
• Providing IT operations and process flow training to the new joiners and employees
JOB RESPONSIBILITIES
• Live and remote troubleshooting of Microsoft Windows 7, vista, xp and 2000 pro.
• Provided phone support and remote troubleshooting for user.
• Live troubleshooting of DNS & Instant messaging (LAN network)
• Established connectivity to the internet via leased-line connection using d-link switches
• Resolved day to day hardware and software issues for windows xp, 2000professional, windows 98 including software installation and troubleshooting, hardware diagnostics and repair.
• Responsible for creating roaming and local profile & resolve roaming and local profile issues
• Establish personal and shared network storage for data and application files.
• Install software's in user machine. (Antivirus, sound software, medical dictionaries required by user, etc )
• Reinstall the operating system (windows xp /2000 pro.)
• Installing FTP software and downloading and uploading of company data.
• Configured and assembled systems as per requirement such as CPU, Memory, Disk, mother board and other related hardware.
JOB RESPONSIBILITIES:
• Mother board hardware testing
• Checking the stability of the Mother board
• Finalizing the tested product.
JOB RESPONSIBILITIES: • Install the operating system (windows vista, xp &2000 pro.)
• Installing software and configuring them.
• Installation and Configuration of router & wireless router of Zyxel, Netgear, Linksys, D-link.
• Configuration of wireless network device and network security of Linksys, D-link, Netgear wireless router.
• Installing broadband modem of bsnl at customer
• B.Tech Diploma in Electronics & Communication from Rajasthan vidyapeeth university, Year 2007.
• Secondary School Certification ( S.S.C) from Goa Board in 2004 from ST. BRITO HIGH SCHOOL MAPUSA.
• High school: Studied in International Indian School Dammam (IISD) Kingdom of Saudi Arabia (up to 9th standard)