IT IN - CHARGE
Technical Glass & Aluminum Co LLC
Total years of experience :9 years, 11 Months
● Oversee the design, implementation, and maintenance of the company's IT infrastructure, including firewalls, servers, storage, backups and telecommunications systems.
● Monitor system performance and take proactive measures to address issues avoiding bottlenecks.
● Designed the IT infrastructure and Data Center strategy for the TGAC group. (4 branches/10+ Project sites/500+ endpoints)
● Delivering routine update reports to the Senior Management.
● Coordinate with vendors and service providers to ensure the timely resolution of IT issues and minimize downtime.
● Assign responsibilities and projects to team members, ensuring optimal resource utilization.
● Designed and implemented the business continuity and Disaster Recovery plans for the mission critical services.
● Audit Security logs from (Servers, firewalls, switches, routers, etc.), monitor network traffic, run virus scans, and ensure security patches are up to date to avoid security breaches.
● Current SOW - 2 clusters (2 & 3 nodes)/M365/HyperV/VEEAM Backup/SSL VPN/TrendMicro XDR/Cisco Avaya/Samsung NVR/Vutlan EMS/ZKteco Biotime Cloud/ICEWARP Suite/Exchange 2013/HPE/Dell EMC.
● Implemented security policies and performed frequent system audits to ensure data integrity and industry compliance.
● Troubleshooting and upgrading IT infrastructure & network hardware.
● Providing users with remote/live support and advice throughout the troubleshooting process.
● Identify new product trends and collaborate with the suppliers to implement them as required.
● Backup and Recovery: Creating and managing data backup systems.
● Configuring & monitoring converged networks, including WAN, LAN, switching, servers, storages, cloud, analytics, RPA and ERPs.
● Configured and implemented the domain policies within the company including the MS Exchange 2016.
● Led IT infrastructure team, defining project scopes, allocating resources, and monitoring progress to ensure projects were completed on time and within budget.
● Assign technicians to handle on-site after-sales maintenance and troubleshooting.
● QA: By addressing customer complaints and enhancing the customer experience, the remote support team can make sure that customer interactions are in line with the infrastructure services.
● Make sure the technical staff is aware of new emerging technologies.
● Delivering routinely requested progress reports to the Senior Managers and Project Engineers.
● Managed vendor relationships, negotiated contracts, and optimized processes, leading to cost savings.
● Managed and administered the complete network infrastructure of the company, providing flawless connectivity and security.
● Monitoring and maintaining computer systems and networks as required under the assistance of IT Manager
● Providing technical support across the company in person and via telecalls
● Installing new software, PC & Server hardware, drivers & firmware updating
● Providing support in the form of procedural documentation for existing IT Projects
● Logging all service requests and updating tickets as needed via Manage Engine
● Deliver the scheduled activities and KPIs within the designated time frames
● Respond to client inquiries by phone and email
● Install & configure hardware, software, and network products
● Inspecting warranty claims and visiting client sites for hardware concerns
● Inform clients about new product firmware upgrades
● Increase hardware sales through persuasion
● When assigned by the IT manager, complete the HP, DELL, and Lenovo certification exams
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