Afra Alfalasi

* Served as the first point of contact for clients, ensuring a professional and welcoming experience.
* Handled high-volume calls and emails, directing inquiries efficiently and responding in a timely manner.
* Managed scheduling, meetings, and client appointments for the office.
* Created and maintained matter numbers, case records, and related administrative documentation.
* Coordinated hotel bookings and travel arrangements as required.
* Organized monthly office lunches and managed catering logistics.
* Planned and executed internal office events, including National Day and Christmas celebrations.
* Supported daily administrative operations and overall office coordination.

* Completed a rotational internship across IT, Electrical Engineering, and Low-Level Controls, gaining exposure to multiple technical functions within an industrial automation environment.
* Supported the IT team with basic technical troubleshooting, system-related tasks, and day-to-day operational support.
* Assisted the Electrical Engineering team in reviewing electrical components, drawings, and engineering processes related to automated systems and equipment.
* Gained hands-on exposure to low-level controls and automation systems, including control panels, system logic, and the integration of electrical and mechanical processes.
* Observed and supported cross-functional engineering workflows, developing a broader understanding of industrial systems, maintenance processes, and technical operations.
* Strengthened technical knowledge in automation, engineering coordination, and problem-solving within a professional industrial setting.

* Delivered personalized styling and wardrobe consultations, helping clients select clothing and accessories suited to their preferences, lifestyle, and occasion.
* Applied knowledge of color theory, garment proportions, textures, and styling techniques to create coordinated looks and enhance the customer experience.
* Assisted clients with alterations and tailoring requirements, coordinating adjustments to ensure optimal fit and customer satisfaction.
* Built strong client relationships through exceptional service, product knowledge, and personalized recommendations.
* Achieved sales targets through consultative selling, cross-selling, and upselling strategies.
* Maintained in-depth knowledge of seasonal collections, luxury fashion trends, and brand standards.
* Supported visual merchandising activities and ensured the sales floor reflected brand presentation guidelines.
* Processed transactions, returns, and exchanges while providing a seamless luxury retail experience.

Training & Development

* Completed a styling and fashion consultancy program through Chalhoub University, focusing on color theory, garment coordination, fabric textures, personal styling, and client-focused fashion consultation.