Network Voice Engineer
Sidra Medicine
Total years of experience :15 years, 7 Months
Monitoring and witnessing testing.
Managing IT works for North Gate project for Network and Telecom
Managing upgrade of new access point.
Managing staff movement from one location to other.
Managing and assigning works to the team.
Resolving day to day telecommunication issues raised inside the organization for Call manager, IP phone, mobile phone &TC55. And update it in the system.
Coordinating with vendors to get the possible support like warranty, SLA.
Coordinating with service providers Ooredoo and Vodafone for our concerns.
Participate in tender process to check the technical aspects.
Managing database for the devices.
Research on new solutions
Managing of Cisco Call Manager 7.x, 9.x, HCS
Configuring Cisco 79xx IP Phones
Managing conference solution such as webex.
Monitors and controls the life cycle of all Telecommunications equipment and enables overall control and distribution.
Working on new work orders, Installation of IP phones for the new users and configuring user profile like class of service, voicemail etc. and update it in the service management system.
Provide support for Support operational Center.
Monitoring and assigning tickets in HP and CAFM system.
Good knowledge in ITIL V3 Foundation standards.
Good Knowledge in ticketing systems like BMC remedy, HPSM CAFM
Support Internal Auditing by the end of year
*Designing network using TCP/IP
* Configuring Cisco routers and Switches
* Implementing protocols RIP, EIGRP, OSPF, PPP, VLANs
* Configuring and troubleshooting VLAN
* Good working knowledge in configuring ACL's, NAT, PPP, QOS
* Ability to understand, perform logical trouble-shooting steps to isolate and resolve network problems. Work effectively independently or as a part of a team.
* Installation and implementation of Cisco Call Manager 4.x, 5.x, 6.xand7.x
* Configuring Cisco 7900 IP Phones
* Installing and Configuring Cisco Unity Server 4.x and Unity Connection 2.x
*Configuring H.323 and MGCP Voice gateways
*Configuration of Call Manager Express(CME) on 2800 series Routers
*Configuration of Yeastar, Snom, Planet, Grand Stream PBX’s.
*Configuration of yealink, snom, msona, palnet Grand Stream IP phones.
*Configuration and installation of Geovision, Avigilon &Mobotix IP camera.
*Configuration of Unified management gateway of Msona and Planet.
*Configuration of Lancom switches, Routers, VPN gateway.
*Designing & quoting as per MOI Specifications.
*Designing network using TCP/IP
* Configuring Cisco routers and Switches
* Implementing protocols RIP, EIGRP, OSPF, PPP, VLANs
* Configuring and troubleshooting VLAN
* Good working knowledge in configuring ACL's, NAT, PPP, QOS
* Ability to understand, perform logical trouble-shooting steps to isolate and resolve network problems. Work effectively independently or as a part of a team.
* Installation and implementation of Cisco Call Manager 4.x, 5.x, 6.xand7.x
* Configuring Cisco 7900 IP Phones
* Installing and Configuring Cisco Unity Server 4.x and Unity Connection 2.x
*Configuring H.323 and MGCP Voice gateways
*Configuration of Call Manager Express(CME) on 2800 series Routers
Bachelor In Electronics & Communication from Calicut University Kerala, India