Executive
Customer Service
Total years of experience :2 years, 9 Months
RESPONSIBILITIES
• Estimation in selected projects.
• Document Controlling. Generate and perform bookkeeping tasks such as Estimation,
delivery notes, invoicing, monitoring accounts receivable.
• Coordinating with Project Engineers for Quotation, Site visit.
• Carrying out clerical duties such as answering phone calls, responding to emails, and
preparing documents, including official correspondence, memos, resumes, and
presentations.
• Maintaining general office files, including job files, vendor files, and other files
related to the company’s operations.
• Making travel and meeting arrangements, preparing reports and maintaining
appropriate filing systems.
• Organize their work using tools, like MS Excel and office equipment
• Provide administrative services for all the departments.
• Maintain contact with external service and utility providers.
• Support the OM for documentation in performing unit tasks.
• Respond and log customer concerns/ queries regarding administrative issues, escalate issues to
the appropriate authority and follow-up till resolution.
• Correspond with service providers to resolve any issues and maintain day to day services.
• Renewals of services contracts and processing services invoices.
Ingenious Power and Control Systems Training Centre W.L.L.
• Carrying out clerical duties such as answering phone calls, responding to emails, and
preparing documents, including official correspondence, memos, resumes, and
presentations.
• Generate and perform bookkeeping tasks such as delivery notes, invoicing,
monitoring accounts receivable.
• Maintaining general office files, including job files, vendor files, and other files
related to the company’s operations.
• Making travel and meeting arrangements, preparing reports and maintaining
appropriate filing systems.
• Organize their work using tools, like MS Excel and office equipment
• Answering and directing phone calls to relevant staff
• Scheduling meetings and appointments
• Taking notes and minutes in meetings
• Ordering and taking stock of office supplies
• Being a point of contact for a range of staff and external stakeholders
• Preparing documents for meetings and business trips
• Processing and directing mail and incoming packages or deliveries
• Greeting and directing visitors and new staff to the organization.
• Writing and issuing emails to teams and departments on behalf of teams or senior
staff
• Researching and booking travel arrangements for staff members
• Finding ways to improve administrative processes
• Performing other relevant duties when needed