AFTHAB PALAKKAL

Coordinate international and domestic shipments across air, sea, and land.
Prepare and manage all shipping documentation, including bills of lading and customs
forms.
Ensure compliance with import/export regulations and customs procedures.
Negotiate rates with carriers and manage logistics costs efficiently.
Track shipments and provide real-time updates to clients on delivery status.

Developed and implemented effective sales strategies to drive business growth and meet revenue
targets.
Monitored sales performance and provided regular reports to management.
Managed the sales team, including recruitment, training, and performance oversight.
Built strong relationships with customers by understanding their needs.
Collaborated closely with clients to ensure satisfaction and long-term partnerships.

Acted as backup to the Forex Dealer and managed branch operations in the absence of the
Branch Head, ensuring uninterrupted service.
Proficient in buying, selling, and exchanging 35 different currencies, including handling Demand
Drafts and Telegraphic Transfers (TTs).
Contributed to a 10% increase in high-value transactions by offering competitive rates and
personalized service to corporate clients.
Handled Wholesale Bank Note Unit operations with a daily turnover of AED 25-30 million,
maintaining accuracy and compliance.
Managed exporting and secure packing of foreign currencies, ensuring adherence to
regulatory guidelines.
Arranged and supervised daily high-value cash deposits to the bank, ensuring safe and
timely transactions.
Increased foreign currency sales by 20% and reduced customer complaints by 20%
through targeted service strategies and strong communication skills.

Played a key role in ensuring quality across business operations, with a strong focus on continuous
improvement, efficiency, and customer satisfaction.
Managed the preparation and settlement of Telex Transfers (TT), Demand Drafts (DD), and other
remittance transactions.
Solely handled daily operations of major money transfer services including Instant Cash, Western
Union, Express Money, and TransFast.
Ensured proper cash handling and daily filing, effectively reducing accounting errors and
discrepancies by 10%.
Oversaw WPS cash transactions totaling AED 1 million daily, maintaining full regulatory compliance
and minimizing fraud risk.
Maintained robust internal controls and process discipline, supporting financial accuracy and
operational security.

Conduct internet research and data mining to support client projects and decision-making.
Perform data entry and rigorous quality checks (pre, post, and final) to ensure data accuracy.
Extract, transform, and load (ETL) transaction data into the data warehouse system.
Provide administrative, clerical, and creative technical support to clients and internal teams.
Generate technical reports and maintain daily work logs for accountability and transparency.