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Aghiad Saady, Qualification Advisor

Aghiad Saady

Qualification Advisor·Metropolitan Premium Properties

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 4 years, 1 months

Qualification Advisor

August 2025 - Present

Metropolitan Premium Properties

Dubai, United Arab Emirates

August 2025 - Present

Managed high volume inbound and outbound leads, contributing to consistent
pipeline growth.
Qualified and converted leads by identifying client needs, budget, and invest
ment goals.
Increased conversion opportunities by re-engaging dormant leads and reviving
inactive prospects.
Supported sales agents by delivering pre-qualified, high-intent clients.
Maintained accurate CRM records to track pipeline performance and client
interactions.
Acted as first touchpoint in the sales funnel, improving customer journey and
engagement.

Company industry:
Real Estate

Customer Relations Coordinator

September 2024 - July 2025

eyewa

Dubai, United Arab Emirates

September 2024 - July 2025

Led cross-functional coordination with 200+ store managers across the GCC, along with area managers and internal teams, ensuring smooth
communication, operational alignment, and timely resolution of retail and customer issues.
Manage order inquiries from the retail, coordinating updates between stores and the warehouse.
Facilitate operations requests to ensure seamless customer order processing.
Review daily orders for stock issues and coordinate with stores for fulfillment.
Weekly retail and warehouse meetings across the GCC with customer service to identify process gaps.
support retail and operations to minimize customer order delays.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Relations Coordinator GCC Retail & Escalation Management

September 2024 - January 2025

eyewa

Dubai, United Arab Emirates

September 2024 - January 2025

Led cross-functional coordination with 200+ store managers across the GCC,
along with area managers and internal teams, ensuring smooth communication,
operational alignment, and timely resolution of retail and customer issues.
Manage order inquiries from the retail, coordinating updates between stores
and the warehouse. Facilitate operations requests to ensure seamless customer
order processing.
Review daily orders for stock issues and coordinate with stores for fulfillment.
Weekly retail and warehouse meetings across the GCC with customer service to
identify process gaps.
Support retail and operations to minimize customer order delays.

Company industry:
Retail & Wholesale

Customer Care Specialist

May 2023 - September 2024

Eyewa

Dubai, United Arab Emirates

May 2023 - September 2024

• Handled high-volume customer interactions through calls, emails, and live chat.
• Resolved customer issues professionally, ensuring high satisfaction levels.
• Conducted quality checks and provided feedback to improve service performance.
• Trained and supported new team members.
• Achieved strong performance in response time and resolution time. Superstar 2024 for outstanding performance.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Care Specialist

May 2023 - September 2024

eyewa

Dubai, United Arab Emirates

May 2023 - September 2024

Resolve customer concerns with professionalism and empathy, prioritizing high
levels of satisfaction and positive experiences.
Conduct regular quality assurance audits to assess service effectiveness and
provide actionable feedback to customer care representatives.
Guide and mentor new customer care representatives, delivering comprehen
sive training on company policies, customer interaction techniques, and service
protocols.
Achieved the highest first response time in the department, consistently main
taining an average of 7-8 seconds in live chat support.
Demonstrated exceptional proficiency in email support, attaining the fastest res
olution time in the department with an average of 15 hours, significantly improv
ing customer satisfaction and loyalty. Recognized as Eyewas Ramadan
Superstar 2024 for outstanding performance and excellence in customer ser
vice delivery.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Representative

September 2022 - May 2023

Cupola Teleservices

Dubai, United Arab Emirates

September 2022 - May 2023

Assisted customers with product-related questions, feedback, and complaints
through chat, email, and inbound calls.
Served as point of escalation for complex customer issues, and provide solu
tions through outbound calls.
Handled complaints calmly and professionally, providing appropriate solutions to
promote continued customer satisfaction.
Receiving inbound calls and answering all of the customers inquiries and pro
viding solutions for the complaints with escalating the non-FCR cases.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Finance Executive

March 2022 - June 2022

Augustus Media (Lovin Dubai)

Dubai, United Arab Emirates Hybrid

March 2022 - June 2022

• Managed accounts payable and receivable, invoicing, and financial records.
• Maintained bookkeeping using QuickBooks and Zoho systems.
• Monitored expenses and handled client payment follow-ups.

Company industry:
Media Production
Job role:
Accounting and Auditing

Education

Damascus University

January 2022

January 2022

Bachelor's degree, Business Administration

Syria

belad al sham university

October 2017

October 2017

Bachelor's degree, Banking And Finance

Syria

GPA (rating): Good

GPA (rating): Good

Damascus University

October 2016

October 2016

Diploma, printing and publishing

Syria

GPA (rating): Good

GPA (rating): Good

Skills

Marketing
Expert
Marketing
Expert
Management
Expert
Management
Expert
Accounting
Expert
Accounting
Expert
Sales
Expert
Sales
Expert
Branch Management
Expert
Branch Management
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERACTION DESIGN
Intermediate
INTERACTION DESIGN
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
LEAD MANAGEMENT
Intermediate
LEAD MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MATHEMATICAL ANALYSIS
Intermediate
MATHEMATICAL ANALYSIS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
SALES
Intermediate
SALES
Intermediate
COACHING
Intermediate
COACHING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
PERFORMANCE IMPROVEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert