agnela dsilva

Basically into Hospitality Department, Coordination on different software’s support and Projects, eg. call accounting, payroll, Point of sales, Sports and leisure, Spa and reservation etc.
I manage a team of support engineers and help them in coordination with the issues reported by clients. Assigning engineers on site when required. Assigning task to engineers on daily basis. Getting updates from engineers and updating in the CADD helpdesk system.
Co-ordinate with the clients and principles on support issues and for upcoming projects and hardware deliveries..
Co-ordinate with logistic department for upcoming projects hardware deliveries.
Follow up with clients and principal companies for projects and hardware deliveries.
Ensure that the task is completed within the given time frame.
Reporting to our BDM and Techno manager on daily basis.
Ensuring that the clients get a self satisfactory support from our end.
Conducting morning briefing with engineers on daily basis.
Making a note of all the issues reported by our clients and doing a follow up to ensure that the case is closed and the client is happy with our service.
Handling hardware, sending it for repairs, maintain the inventory of the stock sent for repairs by our clients.
Coordination on the hardware repairs with our principles and getting it repaired.
Handling courier’s and shipment services for the hardware purposes.
Preparing invoices for international and domestic shipment and keeping a track of the records of the shipment.
Handling driver for our department, handling flight bookings for overseas projects.
Handling the upgrade for the properties and doing preventive maintainance.
Sending monthly report to the top management of clients on the cases reported.
Reporting the open cases to the management on daily basis.
Maintaining data for all the cases reported in excel format and in CADD helpdesk system.
Handling of the main board line when required.

Worked as an assistant engineer for onsite project, the role assigned was uploading the data in the database, building the new database for the site, filling in all the the project, invoice and purchasing documents at the same time scanning, printing, filing and placing in order, attend meeting sessions with the top management

1. Technical Support Representative for Belkin US
I had worked as Technical Support Representative in Microland Ltd. for Belkin US for 8 months. I was responsible for troubleshooting a wide range of networking product from Belkin Inc. I had to give assistance to the customers in United States for troubleshooting various networking products. I have sound knowledge in configuring and troubleshooting different models of Belkin routers and modems. I was responsible to assist customers to create Local Area Networks and Wireless LANs at home and office. Apart from that we had other products like wireless cards & wireless USB adapters for which I had to assist both in installation and troubleshooting. Other products like wireless print servers and wireless access points/range extenders were also being supported. The job required high technical and problem solving skill. We had worked on operating systems like Windows 98SE, 2000, XP, Vista and Macintosh OS. We had to assist the customer remotely, listen to their queries, educate the customers about the problem and troubleshoot it. High customer handling and communication skill was also a necessity. I was a good performer both in technical and soft skills.

Receiving and reviewing enquires.
Drafting Letters, Facsimile messages, etc.
Tele calling
Arranging appointments, and keeping record of the management’s appointments.
Maintaining important and confidential records.
Reads reports and reviews record for completeness and accuracy.
Filing of Official Documents.
Receiving, Drafting and Replying of E-mails.
Maintaining the daily attendance report.
To take appointments, handling clients and taking down dictation.
Printing on Postcards and Mailing.
Scanning Of photographs and biodatas
Basic Knowledge Installing Software & backups.
Creating contacts and maintaining reports.

. Teaching computers basics Microsoft Word PowerPoint for primary students
Doing corrections, handling fees, physical education, teaching poems etc

To take appointments handling clients taking down dictation.
Filing of Official Documents.
Printing on Postcards and Mailing.
Drafting and Typing letters, Sending Emails.
Formatting of biodata, Cv writing, .
Scanning Of photographs and biodatas.


working as part during college