Senior IBM/Lenovo products support specialist
IBM
Total years of experience :16 years, 3 Months
Provide remote technical support assistance to clients and IBM technical personnel on
High Volume product environment.
Perform hardware problem determination, problem source identification utilizing a
range of tools, techniques, knowledge bases and processes
Provide action plans to clients to resolve issues and act as interface with IBM field
support staff as needed to develop and execute action plans to resolve client issues
Maintain and update support case documentation.
Recommend improvements to maintenance package or technical support tools,
procedures or processes as required
Full time Senior Network Security Engineer
Working as a Pre-sales Engineer, Technical support engineer, onsite installation, maintenance & troubleshooting with Fortinet, Cyberoam, Cisco products
Projects handled \[ MENA (middle east news agency), ICE MAN, Egypt Post (ongoing) , PetroGraphics, AlOjaimi Contracting Group (KSA), Eg-Group, PLENA, Petro Salam, Saveto, Acrow Misr, etc.. \]
Working as a Technical support engineer, on site installation, maintenance & troubleshooting with Major Fortinet products, Cyberoam products, expert on administration & troubleshooting Fortigate, Cyberoam Firewalls, UTM gateways. Also expert on administering & troubleshooting Fortimail mail server, mail antivirus, antispam . moreover working with Fortianalyzer, Fortimanager, Fortiweb appliances, HP Procurve switches.
Built/Contributed in securing & supporting lots of major projects, such as
\[ TEdata, Egypt's no.1 ISP - ARADO - Egypt Universities Network EUN - Enjoy - Sunrise Hotels & Nile Cruises - Ministry of the Interior - Al-Baraka Bank Egypt - BUE - Brouj holdings - ICE MAN \]
Working as a system administrator assistant, duties was about taking regular backups for the servers, file servers, web server, ftp server. also doing maintenance on the users computers & the servers .
Working as a system administrator assistant, duties was about taking regular backups for the servers, file servers, web server, ftp server. also doing maintenance on the users computers & the servers .
