IT Support Engineer
Rabban Readymix WLL
Total years of experience :14 years, 7 Months
• Executing the requirements and requests from Group IT Team regarding RRM IT infrastructure.
• Placing the request for new user access creation for all RRM ERP software as well as Domain and Email account according to their job profile.
• Install and configure computer hardware, operating system, endpoint security software and applications.
• Monitor and maintain desktop backup software on end user systems, file server and its access, computer systems and networks, time attendance hardware and it’s software.
• Monitoring of Readymix related software as Command Alkon, Readysoft Database and Application servers.
• Printer and Scanner configuration for users.
• Data backup and migration to new computing system.
• Email Archive Auditing.
• Support the roll-out of new applications and updates.
• Training the users for the software according to their role requirement.
• Troubleshoot and assist for network issues.
• Troubleshoot, analyses, and identify solutions to software and hardware issues reported by clients.
• Troubleshoot and fix the issues of ERP software raised by client users, as well as to liaise with advanced Remote Technical Support team on need.
• Maintaining and monitoring all Manufacturing, Maintenance, Operations as well as Financial software integration process.
• IT Procurement process handling from Quote to Invoice.
• Placing the request and process to purchase of new IT hardware like PC, software, printer, mobile phone, and other consumables, etc.
• IT Consumable inventory tracking for day today use.
• Escalation and process for warranty claim or service and repair of hardware equipment after level.1 troubleshooting.
• Administering and maintaining Avaya IP Telephone and recording related queries.
• Installing new GPS tracking devices in vehicle as well as maintenance of old devices.
• Administering and troubleshoot vehicle tracking update issues.
• Coordination of vehicle fuel sensor installation and integrating with Vehicle tracking website.
• Monitoring and administering surveillance system live feed, recording as well as user access to it.
• Troubleshooting and installation of new CCTV camera.
• Handling the queries related to new application as well as issues regarding telecom service provider as Ooredoo and Vodafone.
• Record and tracking of IT Assets.
• Prepare reports for IT Head
• Advising liaising with finance for best practice workflow, cost calculation for RRM as well as sister company fleet maintenance.
• Office Stationary Procuring and providing to users based on need.
• Document conversion support or optimizing document.
• Document and graphic Designing.
• Providing System Reports to auditors upon request which failed to provide by end users.
• Software usage support for Excel, PDF.
• Data Collection and Reporting Support for Production, Maintenance or Finance.
• Phone Data migration support for users.
• WhatsApp migration support for users.
• MOI applications mobile configuration support for employees.
• Ashghal complaint data submission on need for receivable issues.
• Other Public and Private supplier registration support on website portal in need.
• MOI and MOE applications submission behalf of employees.
• Government document renewal support for employees.
• Liaise for Weighbridge technical issues related to low voltage hardware upon request.
• Troubleshooting common hardware, software issues and resolving it
• Providing Desktop / Laptop / Server onsite as well as remote support
• Installing hardware, software, and peripherals for end users on valid request.
• Practical experience and knowledge in installing and troubleshooting of networking devices like Router / Switches.
• Hands on experience in HP manageable switch (HP 2530 POE).
• Kaspersky Security Centre Administration Server management.
• Readysoft (Readymix based ERP) software analysis and issue support.
• File Server administration
• Projector installation and configuration in meeting rooms.
• Configuration and implementation of Access points, Wireless Bridge network.
• Experience in Cyberoam Firewall configuration and rule creation
• IT hardware purchasing by proper comparison of prices and specs.
• LPO preparation and other documentation.
• IT Hardware warranty claiming.
• Avaya IP Telephony system control unit management and Avaya phone configuration
• Administering Active Directory for computers and users control.
• Security application timely updating on client PCs.
• Creating new user in Active Directory, maintaining user rights.
• Backing up data from workstation as well as from server.
• Accommodate user requests for computer hardware and software.
• Troubleshooting printer issues.
• Troubleshooting network connectivity issues.
• Network stability strength testing.
• VPN connectivity monitoring and connection establishment upon failure for remote stations.
• Data recovery and restoration upon system crash.
• Email Configuration in MS outlook as well as Mobile devices.
• Internet Service Provider issues reporting to customer care and resolving.
• Enterprise class Network Infrastructure planning and deployment according to required number of client users.
• PABX connection line providing for new users.
• Monitoring desktop PCs.
• ERP crystal Reports formatting according to QA/QC
• IP camera, NVR installing and configuration.
• Keeping the IT confidentiality.
• Onsite supervision of colleagues on infrastructure work.
• Termination of network lines to Patch panel inside PABX Room.
• Room side termination of network lines in RJ 45 female connector.
• Testing of Network lines using Fluke Networks testing machine.
• Creating Failure and success report of network lines.
• Reporting the work details to company head.
• Requesting required material from Site Foreman.
• Technical support for people using the network.
• Network maintenance
• Wireless Access Point creation and troubleshooting of it.
• Router IP setting, security creation and it’s troubleshooting.
• Onsite installation of various products which include complete computer systems, projector, switches and bridge solutions.
• Installation of softwares and other required applications in the system.
• Establishing network lines to server room.
• Terminating network lines using RJ 45 connector.
• Establish connectivity via Networking.
• May be asked to act as a liaison between client and application support on software issues and to involve necessary parties in the resolution of application bugs.
• Effective verbal and written communications with technical and non-technical individuals
• Document completion and undersigning work detail completed.
• Reporting to company after each completion of work through mail.
• Installing new hardware and software systems
• Upgrading existing hardware and software systems
• Implementation of antivirus software
• Maintaining or repairing equipment
• Troubleshooting a variety of computer issues
• Setting up computer security measures
• Configuring computer networks
• Offering technical support on-site
• Updating of Various Software
Got second prize for project submission "Iris Recognition Security"