Ahlam Alsarayreh

• Act as an operational and analytical partner to senior leadership, ensuring visibility,
structure, and follow-through across business initiatives.
• Identify process gaps and improvement opportunities, supporting smoother execution and
better stakeholder experience.
• Analyze workforce, performance, and operational data to support leadership decisions
across HR, Sales, and Operations.
• Build dashboards and recurring reports tracking KPIs, SLAs, and trend analysis used in
executive and functional reviews.
• Partner with HR and leadership teams on data-driven initiatives including onboarding
effectiveness, role performance tracking, and process optimization.
• Automate data pipelines and reporting workflows using SQL, Metabase, and n8n to
improve data reliability and reduce manual effort.
• Conduct ad-hoc analyses to identify bottlenecks, anomalies, and performance gaps across
teams and processes.

• Designed and monitored operational workflows, timelines, and performance metrics
across multiple concurrent projects.
• Conducted performance and efficiency analysis to identify bottlenecks, delays, and
improvement opportunities.
• Built standardized SOPs and reporting structures to improve consistency, scalability, and
execution quality.
• Partnered with cross-functional stakeholders to translate operational data into actionable
insights. Managed and coordinated key client accounts including ASICS, Tiffany & Co.,
ZEGNA, OXXO KSA, and Linzi UK, ensuring delivery quality and client satisfaction.
• Worked closely with technical, marketing, and management teams to align operational
execution with strategic goals.
• Oversaw quality assurance across projects, ensuring compliance with internal standards
and client expectations.

• Boarding new projects and building operational workflows.
• Developing and implementing standard operating procedures (SOPs) and strategies aligned with company goals.
• Monitoring and optimizing operational processes and to ensure efficiency and effectiveness.
• Conducting regular analysis for improvement and cost-saving opportunities.
• Collaborating with cross-functional teams.

• Supported client acquisition and partnership development through market research and
opportunity analysis.
• Contributed to sales strategy development, proposal preparation, and revenue growth
initiatives.
• Monitored KPIs and prepared performance reports to support business development
decisions.
• Collaborated cross-functionally to align commercial opportunities with operational
capacity.

• Site Preparation.
• Project Planning.
• Supervision; suggest process and technical design changes to improve performance and efficiency
• Quality Control.
• Resource Management; implement improvements to designs and processes.