Customer Services Agent
Qatar Airways
مجموع سنوات الخبرة :5 years, 1 أشهر
As a Doha based ground support personnel, my responsibilities included a variety of duties and tasks, some of
which are as follows:
* Computerized check-in of passengers for their travel
* Verify passenger documentation
* Designate seat assignments
* Provide travellers with directions, accurate flight information and other information, such as available
services and points of interest
* Ensure correct boarding passes are provided to each passenger for the assigned flight
* Verify ticket and seat reservations
* Match manifest to on-board count
* Assist with various governmental agency requirements
* Announce flight departures as necessary
* Assists with baggage tagging and bagging claim reports
* Maintain current knowledge of all flight times during shift
* Liaise with various airport departments such as Immigration, Security, other airlines and Ground Handlers
* Assist physically challenged travellers and other guests with special needs
* Facilitate and assist passengers during their transit times
* Escorting passengers to and from aircraft
* Take initiative to resolve customer complaints
During the high peak summer season, I assumed a variety of responsibilities and providing travel services to
customers from different countries. Such services included:
AHLAM ZEROUAL Curriculum Vitae
* Converse with customer to determine destination, mode of transportation, travel dates, financial
considerations, and accommodations required.
* Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by
various travel carriers.
* Collect payment for transportation and accommodations from customer.
* Provide customer with brochures and publications containing travel information, such as currencies, visa
requirement and places of interest.
* Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.
El Hachmioui Accounting, Tetouan
Undertaking a variety of duties to include, but not limited to:
* Prepare, examine, and analyse accounting records, financial statements, and other financial reports to
assess accuracy and completeness.
* Compute taxes owed and prepare tax returns, ensuring compliance and other tax requirements.
* Develop, implement, modify, and document recordkeeping and accounting systems, making use of current
computer technology.
* Advise clients in areas such as compensation, employee health care benefits, the design of accounting and
data processing systems, and long-range tax and estate plans.
* Represent clients before tax authorities and provide support during litigation involving financial issues.
courses: 2015: E-Certification In Aviation Security Awareness
courses: ISTA,
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