Ahmad Abdel Hadi

• Training solutions: Partnering with a diverse portfolio of clients from organisations to individuals, taking
the time to understand needs, observe performance and build the plan to drive improvements.
• Job related training: Defining the training programme based on organisational objectives, working with
senior leaders to identify the right skills, selecting the appropriate subjects from the training menu.
• Soft skill training: Working on a one to one basis with trainees to develop skills in preparation for
professional development such as written communication, presenting and decision making.
• Training models: Integrating the needs of the organisation and the trainee to provide a training menu of
subjects for clients to choose from, resulting in designing a bespoke training package for each client.

Trainer / Facilitator / Regional Learning and Development 2012-Present
Planning and delivery of training programmes Leadership, Project Management, Personal efficiency, Effective Presentation Techniques, Training of Trainers, Change management and TNA. Thus facilitating workshops as well as courses for cross-functional and multidisciplinary teams to enhance performance alignment.
Key achievements
• Designed learning plans, tools, and simulations in alignment with organisational needs and performance indicators.
• Coached, supported, and motivated how many staff while screening and resolving both office and field-based queries via web-based learning platforms.
• Led transfer of programmes and training logistics from head office to field.
• Launched and monitored new projects; promoted healthy feedback and tangible development plans using SharePoint, Survey Monkey, Doodle, SAP, Skype business ...etc.
• Revised and updated training modules, pedagogy, and learning materials.

• Regional training programs: Leading high impact training across conflict-affected regions, focusing on
onboarding, security, safety, and programme integration, catering to an international community.
• Leadership development: Facilitated 200+ courses for managers and project leaders and a 7 month
blended learning programme includingwork based training, impact assessments, and community-building
activities, resulting in enhanced leadership capabilities across regional teams.
• Organisational performance: Optimising the leadership, operational and project management capacity
within high-risk environments, mitigating potential security threats by upskilling frontline/strategic teams.
• Virtual learning transition: Facilitated a large number of online courses during the COVID-19 pandemic,
delivering uninterrupted training delivery using digital platforms and tools.
• Monitoring & Evaluation (M&E): Analysing regional training initiatives and tracking programme
effectiveness, translating metrics into tangible insights to support and improve future programmes.

• F&B training and development: Transformed high-end F&B operations across multiple countries by driving
training for hotel and catering services, partnering with staff across all operational levels.
• Programme diversity: Delivered training across different subjects, successfully certifying hospitality staff
and raising compliance standards across the industry.
• Personal development: Coached teams on how to motivate themselves, improve confidence, and build
long-term relationships, ensuring training embraces wellbeing, welfare and mental health.
• HR operations: Led catering operations for an oil company in Saudi Arabia, project managing the provision
of thousands of meals alongside managing staffing, manpower logistics and service delivery.
• Hotel and restaurant launch: Planned and launched new hotels and restaurants with full ownership of the
build process, procurement, staff recruitment, and team training across all seniority levels.

• Regional training strategies: Spearheaded regional training strategies from concept to delivery, evaluating
training programs for over 7, 000 staff across multiple regions in Eurasia & US.
• Team development: Facilitated training for 1K+ participants in 2 week online blended courses, focusing
on structured learning paths, securing high levels of engagement and increasing team motivation.
• Administration: Maintained factual and visual records with confidentiality, ensuring documentation
showcased training outcomes for over 1, 000 participants across 400+ partner organisations.
• E-Learning: Championed e-learning resulting in the transition of ICRCs traditional training methods to
innovative e-learning platforms.
• Global e-learning programme: Delivered the global programme, providing trainees with full access to
training anytime and anywhere, which increased engagement and improved training completion rates.
• Work-based learning experiences: Defined experiences grounded in adult learning theories, resulting in
an improvement in employee performance and retention of key skills.
• Learning resources: Led cross-functional teams, working together to facilitate digital tools and platforms,
which led to improved internal communication.
• Cost control: Reduced training costs while maintaining high standards of learning quality, ensuring
programmes received the right funding to evolve and grow in line with trainee needs.
• Employee onboarding : Structured the onboarding process for international staff, shortening ramp-up
times by 15% and facilitating integration into ICRCs global operations and culture.

Started as an Intern then adopted operational roles for well-known brands like
Marriott Four Seasons Hotels. Key achievements included:
• Project manager ATCO and led a successful training centre
• Managed food and catering services in an oil company in Saudi Arabia, focusing on training large teams.
• Led pre-opening hotel projects for brands including Crowne Plaza, Holiday Inn and Four Seasons
• Leading training across front and back-of-house operations balancing customer-facing training with
operational and service training, ensuring trainees understood how they are interdependent.