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Ahmad Abdullah, Senior Field Operations Executive

Ahmad Abdullah

Senior Field Operations Executive·Silkhaus Holiday Homes,

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 13 years, 0 months

Senior Field Operations Executive

December 2021 - March 2026

Silkhaus Holiday Homes,

Dubai, United Arab Emirates

December 2021 - March 2026

Conducted property inspections to ensure compliance with quality and
safety standards across multiple units. Managed daily operations for 250+
apartments, ensuring smooth guest experiences. Resolved 95%+ of guest
issues within same-day service level. Coordinated with maintenance and
housekeeping teams to ensure timely service delivery. Handled guest
complaints professionally, improving customer satisfaction ratings.
Responded to guest inquiries and provided on-site support when required.

Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Account Advisor and Social Media Support

June 2017 - December 2021

Etisalat,

Ajman, United Arab Emirates

June 2017 - December 2021

Provided support to VIP and high-profile customers with high service
standards. Handled 70-80 customer cases daily across multiple channels.
Resolved conflicts and negotiated mutually beneficial solutions. Maintained
excellent attendance and punctuality record. Delivered fast and efficient
service in a high-pressure environment.

Company industry:
Telecommunications

Senior Account Advisor

June 2017 - November 2021

Etisalat

Ajman, United Arab Emirates

June 2017 - November 2021

Senior Account Advisor at Etisalat UAE
High Value Customers, Sheikh and Nobles

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer Service

March 2016 - June 2017

Etisalat UAE

Cairo, Egypt

March 2016 - June 2017

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrator

January 2012 - September 2012

Osool Recruitment

Cairo, Egypt

January 2012 - September 2012

Company industry:
Recruitment & Employee Placement Agency
Job role:
Accounting and Auditing

Sales Coordinator

January 2009 - February 2011

ITC

Cairo, Egypt

January 2009 - February 2011

Company industry:
IT Services
Job role:
Information Technology

Education

Cairo University

January 2013

January 2013

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 76%

GPA (percentage): 76%

Hilwan University

January 2013

January 2013

Bachelor's degree, Hospitality Administration

Egypt

Cairo University

January 2012

January 2012

Bachelor's degree, Administration

Egypt

Helwan University

May 2010

May 2010

Diploma, Tourism and Hotels

Egypt

GPA (percentage): 85%

GPA (percentage): 85%

Scholarship from Helwan University for Restaurants Management Education

Skills

Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Receptionist
Expert
Receptionist
Expert
Administration
Expert
Administration
Expert
Marketing Research
Expert
Marketing Research
Expert
Microsoft Office
Expert
Microsoft Office
Expert
English
Expert
English
Expert
Soft Skills
Expert
Soft Skills
Expert
Computer Skills
Expert
Computer Skills
Expert
Arabic
Expert
Arabic
Expert
Social media marketing
Intermediate
Social media marketing
Intermediate
Ability to work in group
Expert
Ability to work in group
Expert
Good Communications
Expert
Good Communications
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Receptionist
Expert
Receptionist
Expert
Administration
Expert
Administration
Expert
Marketing Research
Expert
Marketing Research
Expert
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic
Native Speaker
English
Expert
French
Beginner

Memberships

Etisalat Townhall Band

Lyricist

September 2019

Training and Certifications

Certifications
UAE Driving License
UAE Driving License
UAE Driving License
Dec 2019
Microsoft Office Certificate
Future Academy
May 2005 - Oct 2005

Hobbies

  • Reading
  • Football
  • Song Lyrics