Loyalty Program Coordinator
Paris Gallery
Total des années d'expérience :14 years, 7 Mois
- Produce loyalty program’s monthly Sales and demographic reports.
- Identify customer segments, purchase trends and historical reports
- Oversight of the day‐to‐day operations of membership services and the loyalty rewards program at the retail stores.
- Support membership services and customer service activities
- Assist in the production of membership materials and coordinates with Marketing on member communications including e‐Statements and website content.
- Assist marketing and educating staff with planning events and programs.
- Oversee and assure compliance with Loyalty Program guidelines for the processing of members’ cards; security of member information; maintain procedures for stock management.
- Assist in preparing data from Business Intelligence, prepare and maintain a variety of records and reports.
- Supply stores with the programs stock and merchandise (LP cards, Tablets)
• June, 2013 - Currently: (Teampany)
Project Manager at Teampany
- Participated in establishing roadmaps for procurement
- Participated in establishing KPI for recruitment process
- Handled support duties to a community of Project Managers
- Handled project support related operations
- Have managed to solve intricate problems with regards to execution of a Project
- Communicated with players from the same department updates and pending cases
• August, 2012 - February, 2013: ( Al Nisr Al Arabi Insurance)
Retail Sales Consultant at Al Nisr Al Arabi Insurance with the duties of
- Marketing and Selling life and non life insurance policies to current and prospect clients using pre-selling, up-selling and cross-selling strategies.
- Collecting data and Information of prospect clients and engage them via email and/or telephone.
- Managing a portfolio of clients and their annual/monthly premiums
- Rendering after-sales services to current clients
- Handling clients' accounts and portfolios with the utmost confidentiality and professionalism.
• March, 2012 - August, 2012: (Consultant/Selfemployed)
- Have worked on a couple of small projects on e-lance, freelance.com.
- Made $ 10, 000 by proposing a solution to the challenge, # 9933030, "Attracting and Retaining high Quality Teacher's in Brasil" on Innocentive.com - Innocentive is a crowd sourcing platform that brings together companies and individual solvers with the aim of providing the latter with the opportunity to solve problems posted by big companies.
For more information please visit www.innocentive.com
• January, 2010 - March, 2012; (Royal Jordanian Airlines/Amman)
Quality Assurance/Control Officer: in charge of supervising the performance & operations of the customer service division at Royal Jordanian Airlines. I have established the basis for the following duties: i. Monitor the performance of the customer service department by producing performance reports and observing the ratios of incoming queries to dropped out activity
ii. Quality Assurance; observe the performance of individuals within the team. This role employed weekly assessment reports, coaching, training, directing and archiving
iii. Participate in establishing KPIs and submitting employee evaluations and appraisals in coordination with the customer service management.
• November, 2008 - January, 2010: (Royal Jordanian Airlines/Amman)
Senior Marketing and Sales Officer, the list of duties entailed;
i. Reservations, Sales, Pricing, Ticketing, Product Marketing, tracing lost baggage.
ii. Follow up and report to the concerned customer service Units - Reservation Control, Scheduling, Customer Relations, Outstations, Sales Counters, and Area Managers.
iii. Customer Care, negotiations and dealing with difficult clients
• B.A. SPANISH & ENGLISH (language and literature) - Jordan University, February, 2008, Amman-Jordan.
• High School Diploma, Scientific Field; November, 2003 Al Numuw Al Tarbawi Highschools/ Amman-Jordan
