Accounts Receivable Manager / Credit Controller
Orkin Canada
Total years of experience :17 years, 11 Months
-Created and implemented a comprehensive billing, credit and collection policies and related procedures for the department.
-Maintained bad debt at excellent percentage of outstanding A/R -Obtained a company award for this achievement.
-Achieved all quarterly target collection goals in a declining economy.
-Prepared credit reports and verified credit information.
-Reviewed Credit applications with trade references, bank, Experian and D&B.
-Prepared daily, weekly and monthly reports.
-Performed internal audits to improve dept results.
-Talked with Sales reps on a daily basis concerning issues with customers.
-Supervised all billing, data input and cash application through End of Month, End of Quarter and End of Year General Ledger closes, with related reporting and analysis.
-Mailed invoices, statements and followed up with customers plus Created debit / Credit Memo when needed.
-Processed intercompany invoicing on a monthly basis.
-Reviewed accounts put on hold daily with Sales and senior management.
-Created an efficient AR team overseeing all activity through month end close and reporting.
-Alerted Sales Reps to problems relating to their respective accounts.
-Point person for quarterly and annual audits as regards billing, cash, revenue, and collections.
• Provided professional, responsive customer service to inbound client calls, assisted clients with their immediate financial needs.
• Recommended products and services and shared information with clients to meet their immediate financial need and provided superior, responsive execution and delivery of tailored client.
• Resolved problems at first point of contact in a friendly and helpful manner and referred more complex situations to RBC partner as appropriate.
• Achieved higher levels of proficiency and effectiveness in selling RBC products, services and solution to clients.
*Managed collection activities such as sending follow-up inquiries, negotiating with past due accounts, keeping track of cash receipts and referring accounts to collection agencies.
* Entered credit/debit notes and reconciled customer accounts.
* Prepared daily bank deposit and deposited it to the bank.
* Complete responsibility of collections of accounts receivable from customers.
* Prepared daily reconciliation for sales and accounts receivables.
* Ensured daily customer delivery invoices are printed and sorted properly.
* Timely collection of receivable: collection calls, sending out past due notices/reminders to customers.
* Developed positive working relationships with customers & on-going communication with the Sales Team and Customer Service.
* Prepared all documentation (small claims forms, proof of services, back up invoices, correspondence) for filing in small claims court.
* Prepared, reviewed and reported on accounts receivable aging reports.
* Advised clients of payment alternatives, negotiate payment plans, and address client inquiries
• Dealt with customers over the phone and e-mail.
• Assisted in taking Orders, and Invoicing (Billing) Customers.
• Assisted in Accounts Payable; matching Packing slips with Invoices and then issuing Cheques to the vendors, also balancing cash in bank with the Excel work sheet that includes all the payments to vendors.
• Created New Items and new contracts (Price Lists).
• Inputted Receipts into Inventory.
• Controlled the Inventory by adjusting the quantity and the cost for each item.
• Cleared out Invoices that have an outstanding Balance by matching a Credit/Debit note.
• Prepared Month End Reports using Accpac software.
• Issued Labels (SCC, UPC), and designed other labels as requested.
• Assisted with other clerical duties such as filing, Invoicing, Faxing, scanning and Photocopying.
• Conducted telephone interviews with general population households on issues of social and academic interest.
• Established Contact with Sampled Households, gain cooperation.
• Administered the questionnaire in a confidential and unbiased manner.
• Dealt with clients over the phone with a friendly and professional phone manner.
• Accurate Typing speed of at least 30 wpm.
Business Administration - Accounting.
