IT Specialist
Khatib & Alami
Total years of experience :1 years, 4 Months
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Responding in a timely manner to service issues and requests.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
Very Good with second honors.
