shakeel ahmed

IT Infrastructure & Support Management: Directed comprehensive IT support operations across the medical complex, ensuring high availability, system reliability, and minimal downtime for critical healthcare systems.
​Asset Lifecycle & Inventory Governance: Managed the complete lifecycle of all IT hardware assets, implementing rigorous stock and utilization reporting alongside periodic inventory reconciliations.
​Cross-Functional Collaboration: Partnered closely with HR and Finance departments to execute thorough asset audits, aligning technology deployments with organizational budgets and compliance standards.
​Vendor & Procurement Oversight: Supervised key vendor relationships to streamline hardware procurement processes, optimize service agreements, and track warranty lifecycle management efficiently.

• Lead the deployment and management of secure network infrastructure using
Layer 2/3 switches and enterprise-grade firewalls.
• Supervise IP telephony operations (Yealink & Grand stream) across departments.
• Manage Qscreen displays for patient information systems and internal
communications.
• Oversee surveillance system upgrades and data center reliability improvements.
• Train and mentor IT staff on security best practices and infrastructure monitoring.

• Full Control of IT Operations: Oversaw the entire IT infrastructure, ensuring seamless operations across the
hospital.
• Hospital Management Information System (HIS): Managed the Milinsys Soft ERP system, optimizing
healthcare operations and patient management.
• MIS Security Modules: Implemented and managed system security measures to protect sensitive healthcare
data.
• System Implementation: Coordinated with staff and administration for data collection and training, enhancing
system efficiency and user competency.
• Security Management: Administered job groups, functions, work entities, and service items, ensuring
appropriate user access levels and function-level authentication.
• Telecommunications: Planned, installed, and managed the Grand stream IP-Phone Console and IP-Phones,
improving internal communication channels.
• Disaster Management: Implemented clustering on Windows 2019 Servers for robust backup and disaster
recovery solutions.
• Network Storage: Worked with Dell Network Drives, facilitating centralized data storage and access.
• Active Directory Management: Managed user and group controls, maintaining secure and organized network
access.
• Network Administration: Managed both wired and wireless hospital networks, ensuring reliable and secure
connectivity.
• Wireless Configuration: Configured Grand Stream Wireless setups, enhancing network coverage and
performance.
• Surveillance Systems: Installed and configured a HIK-Vision IP Camera setup with 40 cameras, bolstering
hospital security and surveillance.

• Configured and maintained VLANs, Wi-Fi access points, and firewall rules for
secure segmented networks.
• Installed and managed surveillance systems (Hikvision), including remote
monitoring access.
• Managed Windows Server 2019-based backup and recovery operations.
• Maintained and updated Yealink IP phones and integrated systems with call
logging and routing.
• Oversaw Qscreen deployments to improve patient communication flows.

Full Control of I.T Operations
• Managing Hospital Management Information System (HIS) Blilal Soft (ERP).
• MIS - Security Modules (Implementation and System Security Management).
Feb 2021 to Dec 2022
• System Implementation: data collection and coordination within staff and administration for training. System
• Security: Managing job groups, job functions, work entities, Item of Services, user access levels. Authorization:
Function level user authentication
• Planed, Installed, Manage and Troubleshoot YEALINK IP-Phone Console and IP-Phones.
• Implemented Clustering in Windows 2008 Servers for Backup/Disaster Management.
• Configuring and Launching NAS Network Drive.
• Active Directory management for user and group control.
• Managing Hospital Wired and Wireless Network.
• Configuring IP-Com Wireless Setup
• Install and Configure HIK-Vision IP Camera Setup with 40 Cameras.

• Led Cisco-based wireless network implementations and Layer 2/3 switch
configurations.
• Administered the OASIS ERP system and centralized database backups.
• Managed Active Directory, DHCP, DNS, and Group Policies across hospital
infrastructure.
• Oversaw firewall settings and endpoint protection tools to secure the network.
• Supported surveillance upgrades and video archiving systems.

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