Chevrolet & GM Agent
AL Jomaih Agency Auto Dealer
Total des années d'expérience :34 years, 5 Mois
مدير مركز صيانة بجدة
Service customer handling,
· Improving customer satisfaction and retention,
· Handling cases related to consumer protection and assure compatibility with
Ministry of Commence & Industry guidelines,
· Improving labor sales revenue,
· Customer Win Back campaigns handling,
· Field Actions and Recall Campaigns follow up,
· Managing service advisors performance and assure adherence with company’s
policies and procedures,
· Managing courtesy vehicle program,
· Reviewing repair estimates and handling customers’ objections,
· Infusing upselling culture into service reception team to boost revenue,
· Building action plans to tackles areas of improvement,
Sales of Tenders.
Commercial & Technical Center for Industrial tools
Job description and responsibilities:
• Handling customer complains for repeat repair jobs.
• Responsible for work distributing in front area.
• Follow up Customers to get their feedback about the repairs.
• Explain the work performed to the Management.
• Review results of customer satisfaction surveys with service manager.
• Evaluate Technicians Productivity, Efficiency and performance.
• Arrange And Calculate workshop loading.
• Present the value of dealership service, and sell additional services on top of what was
requested.
• Advise customers about necessary service for routine maintenance.
• Help to identify a mechanical problem by questioning the customer or doing a visual
inspection or road test.
• Explain the work performed and the charges to the customer.