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Ahmad AlQallaf, Group General Manager

Ahmad AlQallaf

Group General Manager·Taibah Training and Consultancy Group

Kuwait

Bachelor's degree, mass communication and English translation

Work experience

Total years of experience: 20 years, 11 months

Group General Manager

March 2017 - Present

Taibah Training and Consultancy Group

Al Kuwait, Kuwait

March 2017 - Present

Company industry:
Business Consultancy Services
Job role:
Management

Retail and Customer Service Manager

November 2012 - January 2020

Warba Insurance Co.

Al Kuwait, Kuwait

November 2012 - January 2020

- Build a team of promising and hardworking members who will meet the forecasted sales targets/goals.

- Identify new potential customers and their needs in the local market by studying the demographics of various areas.

- Initiate, analyze and execute various business plans in order to enhance the overall growth of the Company.

- Define short, mid and long-term organization strategic goals.

-Develop new products and able market existing products by developing new ideas and principles.

- Carry out market and competitor research, analyzing the same and providing a feedback to the Management.

- Develop and prepare quotes and proposals. Also negotiating and re-negotiating by phone, email or in person.

-Build and maintain good public relations.

- Train and help the sales & marketing personnel to develop their insurance technical as well as sales skills and operate more efficiently.

- Coordinate with the technical departments in regard to setting up sales targets, product development/pricing.

- Present and consult the mid and senior level management on business trends with a view to develop new services, products and distribution channels.

- Survey the business customers to uncover the key weaknesses, strengths and modify the faulty systems in order to deliver good service.

- Set up meetings between client decision makers and company’s practice leaders/principals.

- Suggest new technology to streamline the current product line by going through the company marketing tools such as website and social networks.

- Create marketing messages, choosing mediums such as website and print advertising, carrying out other marketing campaigns / programs to reach the target audience of the Company.

- Prepare regular progress reports and ensure that the data is accurate.

- Supervise all of Warba Clients complains and suggestions and insure its closure.

- Maintain the contact center objectives.

Company industry:
Insurance & TPA
Job role:
Management

Head of Public Relations & Marketing

April 2011 - May 2012

profisional Design Co.

Hawali, Kuwait

April 2011 - May 2012

- managing the company reputation in the market.
- planning, developing and implementing PR strategies;
- liaising with colleagues and key spokespeople;
- liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email;
- researching, writing and distributing press releases to targeted media;
- collating and analysing media coverage;
- writing and editing in-house magazines, case studies, speeches, articles and annual reports;
- preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;
- devising and coordinating photo opportunities;
- organising events including press conferences, exhibitions, open days and press tours;
- maintaining and updating information on the organisation's website;
- managing and updating information and engaging with users on social media sites such as Twitter and Facebook;
- sourcing and managing speaking and sponsorship opportunities;
- do market research;
- fostering community relations through events such as open days and through involvement in community initiatives;
- managing the PR aspect of a potential crisis situation

Company industry:
Interior design
Job role:
Marketing and PR

Head of Public Relations Unit

June 2010 - March 2011

Arab Open University

Al Farawaniyah, Kuwait

June 2010 - March 2011

- managing the company reputation in the market.
- planning, developing and implementing PR strategies;
- liaising with colleagues and key spokespeople;
- liaising with and answering enquiries from media, individuals and other organisations, often via telephone and email;
- researching, writing and distributing press releases to targeted media;
- collating and analysing media coverage;
- writing and editing in-house magazines, case studies, speeches, articles and annual reports;
- preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programmes;
- devising and coordinating photo opportunities;
- organising events including press conferences, exhibitions, open days and press tours;
- maintaining and updating information on the organisation's website;
- managing and updating information and engaging with users on social media sites such as Twitter and Facebook;
- sourcing and managing speaking and sponsorship opportunities;
- do market research;
- fostering community relations through events such as open days and through involvement in community initiatives;
- managing the PR aspect of a potential crisis situation

Company industry:
Primary, Prep, & Secondary School
Job role:
Marketing and PR

Journalist

November 2005 - May 2010

alseyassah newspaper

Al Kuwait, Kuwait

November 2005 - May 2010

- interviewing people in a wide range of circumstances
- writing copy for publication on a tight deadline
- building contacts and sources for use in future stories
- fact-checking the information given to you by a source
- seeking out and investigating stories via your contacts, press releases and other media.
- attending press conferences and asking questions;
- attending a variety of events, such as council meetings, magistrates' court proceedings, football matches, talent contests, etc;
- answering the phones on the news desk and reacting to breaking news stories;
- working closely with the news team, photographers and editors;
- recording interviews and meetings using shorthand or technical equipment;
- producing concise and accurate copy according to the newspaper's house style and to strict deadlines - daily newspapers may have several each day;
- writing short 'fillers' to entertain, and researching and writing longer feature articles, sometimes for subsidiary publications and supplements;
- creating and uploading news content for the newspaper website.

Company industry:
Journalism
Job role:
Writing and Journalism

Head of Public Relation & Marketing

October 2008 - April 2010

Specialized Exhibition Group

Hawali, Kuwait

October 2008 - April 2010

Company industry:
Project & Construction Planning
Job role:
Marketing and PR

Journalist

February 2005 - November 2005

Al-Qabas Newspaper

Al Kuwait, Kuwait

February 2005 - November 2005

- interviewing people in a wide range of circumstances
- writing copy for publication on a tight deadline
- building contacts and sources for use in future stories
- fact-checking the information given to you by a source
- seeking out and investigating stories via your contacts, press releases and other media.
- attending press conferences and asking questions;
- attending a variety of events, such as council meetings, magistrates' court proceedings, football matches, talent contests, etc;
- answering the phones on the news desk and reacting to breaking news stories;
- working closely with the news team, photographers and editors;
- recording interviews and meetings using shorthand or technical equipment;
- producing concise and accurate copy according to the newspaper's house style and to strict deadlines - daily newspapers may have several each day;
- writing short 'fillers' to entertain, and researching and writing longer feature articles, sometimes for subsidiary publications and supplements;
- creating and uploading news content for the newspaper website.

Company industry:
Journalism
Job role:
Writing and Journalism

Education

Kuwait University

June 2008

June 2008

Bachelor's degree, mass communication and English translation

Kuwait

GPA (point): 2.66 out of 4

GPA (point): 2.66 out of 4

Skills

operations
Expert
operations
Expert
Data Analysis
Expert
Data Analysis
Expert
Business Establishment
Expert
Business Establishment
Expert
Business Development
Expert
Business Development
Expert
General Management
Expert
General Management
Expert
MARKETING
Expert
MARKETING
Expert
CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
TRAINING
Expert
TRAINING
Expert
PUBLIC RELATIONS
Expert
PUBLIC RELATIONS
Expert
Sales
Expert
Sales
Expert
Business Operations
Expert
Business Operations
Expert
General Managment
Expert
General Managment
Expert
Data Analyst
Expert
Data Analyst
Expert
Business Planing
Expert
Business Planing
Expert
Business Establishment
Expert
Business Establishment
Expert
Business Development
Expert
Business Development
Expert
General Administrations
Expert
General Administrations
Expert
Marketing
Expert
Marketing
Expert
Publishing
Expert
Publishing
Expert
Client Services
Expert
Client Services
Expert
Client Care
Expert
Client Care
Expert
Public Relations
Expert
Public Relations
Expert

Languages

Arabic

Expert

English

Intermediate

Memberships

in college of art Student union

Member

January 2004

in Kuwait Journalists Association

Member

March 2008

in the founding committee of election in Arab Open University - Kuwait branch

Member

Training and Certifications

Training
Certified Trainer
BITA
Oct 2015
Show credentials
Client Services
Global Experts
Sep 2013
analising childrin & Adult doodling
international academy of handwriting analysis
May 2012
Cambridge International Diploma in IT skills (CID-IT)
University of Cambridge
Jun 2008
E-Marketing
Durham Marketing & Training
Jan 2014
Public relations and Etiquette
the public authority for applied education & Training
Apr 2010
International Computer Driving License (ICDL)
ICDL GCC International
May 2009
Communication & Negotiation Skills
Hamad alsaqer training center
Apr 2014
introdution in insurance
Bahrain Institute of Banking and Finance
Apr 2013
Time managment & Planing
warba insurance co.
Feb 2014
Persuasion Technics
business systematic
Apr 2010