Mohamad Haddi Yasseen

- Measure and enhance customer experience across all channels.
- Analyze service discrepancy and their CX impact.
- Improve UI/UX across website and social media platforms.
- Track on-time performance of operational segments.
- Conduct ongoing research to improve the customer journey.
- Benchmark service quality against competitors.
- Compare performance trends to identify improvement areas.
- Analyze and report results weekly, monthly, and annually.
- Perform mystery shopping to verify service quality.
- Simplify data insights for senior management presentations.
- Automate data verification, observation, and transfer processes.
- Support monthly scheduling for quality team tasks.
- Measured customer satisfaction through CSAT and NPS to evaluate service performance.
- Analyze customer feedback reports to reduce complaints.

- Conducted market surveys to forecast demand and identify opportunities.
- Coordinated with Chinese suppliers for pricing, samples, and procurement.
- Managed shipping, customs clearance, warehouses, and inventory.
- Developed marketing plans and oversaw B2C and B2B operations.
- Handled Amazon (Souq) account management and social media content.
- Supervised product photography and branding activities.
- Represented the company at exhibitions (Kuwait, Bahrain) and purchasing trips (Dubai).
- Marketed interior design services for the contracting sector.
- Managed client follow-ups and government tender submissions.
- Led sales and distribution teams; supported recruitment of admin and sales staff.