Customer Service Executive
Qatar Islamic Bank QIB
Total years of experience :14 years, 2 Months
Accomplishments:
• Ranked among the top three employees of QIB's personal finance sales team for the past three years.
• Skyrocketed sales and overachieved the targets by 130% of annual sales targets in 2019.
• Recognized as the Best Sales Person in the category of New Customer 2018.
Appreciations Received:
• Bestowed with appreciation certificate for performing excellently in Q2 -2019.
• Accorded with certificate of appreciation for on boarding MOE customers excellently.
Key Responsibilities:
• Creating sales, marketing and customer relations strategies to achieve sales targets of the bank, while complying with organizational policies and procedures.
• Helping the business to win clients in an extremely competitive banking environment and constantly striving to meet and exceed pre-set/ pre-agreed revenue objectives.
• Recommending appropriate financial product/service to the customer from the portfolio of bank’s offering and supporting the team in delivering superior customer services and achieving department goals/objectives.
• Spearheading new customer development and cross-selling opportunities for QIB products/services and followed up on referral business to expand client base.
• Enabling the team leader to address key client queries/issues in a professional and timely manner; surveying any opportunity and promptly communicating product/ customer/ market information to accomplish Department’s goals/objectives.
• Ensuring accurate documentation from customers against products sold and maintained the confidentiality of commercially sensitive information. Additionally, preparing and submitted periodic MIS to team leader (product) for review and action.
• Showing persistent interest in training, learning, unlearning and relearning of right skills for Effective Sales with very good understanding of banking regulations, process, procedure, compliance, query resolutions, customer delight and various banking products.
Key Responsibilities:
• Conceptualized and implemented an aggressive business plan, forecasting sales volume, setting sales targets, capitalizing existing client base by performing client visits.
• Capitalized on prospective customers by offering personalized sales based on customer needs as it relates to service, maintenance, and road assistance, insurance and financing.
• Courteously attended showroom visitors and encouraged them to conduct test drives of vehicles; made compelling client presentations and offered best-available price-value advantage to influence customer sales decisions.
• Prepared competitive quotations keeping in mind customer preferences and technical specifications and constantly followed up with customers.
• Addressed all customer inquiries with regard to product specifications, pricing, and payment methods and also assisted them in arranging for financing and credit deals in liaison with credit departments.
• Succeeded in closing several sales agreements and ensured processing of timely payment of receivables.
• Generated and evaluated monthly order reports/ vehicle forecast reports, with an objective to maintain optimum levels of vehicle inventory, thus ensuring minimum/no waiting period.
• Maintained a strong working knowledge of products/services and respective marketplaces, including regulatory trends, competitor strategies, product growth, general economic conditions, and other relevant information.
Key Responsibilities:
• Provided leadership, direction and oversight to the procurement strategies including suppliers’ qualifications, concluding agreements and managing contracts for sourcing materials with good quality.
• Ensured that the established level of quality products and services are purchased at quality and cost standards consistent with company business objectives.
• Proffered functional and operational management support, lead vendor negotiations until final deal closure in favor of the company and submitted periodic reports to the management for review.
• Supported the commercial and contractual interaction with suppliers, drafted RFP’s and appointed vendors with an emphasis on price and of quality, delivery time.
• Maintained effective coordination with the store department and suppliers to maintain an optimal stock at all times.
Key Responsibilities:
• Supervised functions of procuring technical/specialized supplies, equipment and services; selected suppliers that meet the needs of business with regard to quality, delivery & price.
• Served as an administrative liaison and assisted in resolving departmental issues such as revising policies/procedures and website, reporting on business and monthly volume processing/subcontract plan utilization, etc.
• Spearheaded a cohesive procurement strategy for large/ complex purchases, which meets organizational standards, while ensuring competitive market prices and desired quality.
• Supported in identifying specifications, drafting RFP, obtaining approvals and providing inputs to the evaluation committee.
• Managed the entire spectrum of administrative functions like budget developments, computing salary increments and controlling office expenditures as well as processing invoices and direct purchase requests.
• Acknowledged for superior negotiation skills and played a vital role in negotiating the copier maintenance contracts.
• Efficiently sourced suppliers based on cost competitiveness, quality, on-time delivery and service/responsiveness; negotiating and managing contracts and build key relationships with both suppliers and the internal teams.
• Represented the departments at various meetings with administration, faculty, vendors, external agencies, professional organizations, and other groups and maintained trustworthy relationships between suppliers and University departments.
Voluntary Works:
• Received certificate of appreciation for continued support and contributions to the success of INJAZ Qatar Program.
• Acknowledged and appreciated for volunteering time and expertise in while delivering lectures on “How Money Works” during 2019/2020 and 2018/2019.
• Served as a volunteer with INJAZ Qatar in the field of money management, imparted lectures at in both the summer camp at Hamad Medical Corporation and Qatar University, on the topic of "How Money Works”, educating the young people in high school and university in particular, and develop their capabilities in financial literacy.
Bachelor's Degree in Marketing, Hassiba Ben Buali University -Algeria (Jun 2009)
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