Ahmad AlAssi

• Leading and Managing 6 Restaurants in Riyadh ( 4 Brands ) - and 2 cloud kitchens ( Riyadh and Dammam )
• Event Managing
• SOPs and Quality Monitoring
• Managing Costs
• P&L
• Managers Coaching

• Responsible of all operations of Japanese fine dinning and QSR Brands, plus in the process to open a new Saudi-Lebanese fusion.
• Gives consultation to restaurant owners and hotels.

• Directly in charge of all the Restaurants operations ( Production Kitchen, Dine in, Drive thru ), all SOPs to be met
• Making sure all stors KPI are met and setting up plan how to achieve them
• Incharge of the production and distribution of ice cream products to different outlets in the region ( Riyadh and Dammam )
• Monitor Product quality ( Burgers, Fries, Ice cream and coffee & Beverages
• Handle and solve guest complaints
• Handle 100+ employee in one store
• Oversea and monitor the Schedule, payroll, and ordering from the store keeper.
• Review and Approve expenses, and handling all financial reporting
• Assesses for new joiners and communicating with the HR
• Analyze the restaurants financial reporting ( P&L, Monthly reports),
• Indentify gaps and intiatiing an action plan to treat the gap.
• Directly reporting to Managing Director and Ops Manager
• Managed different brands in one store ( Sugar ( desserts ), and Grind (coffees shop) )
• Assign tasks to supervisor and team leaders
• Implement all new standards and followed up

Handled Areas Within Riyadh with Direct Top Management supervision, events and pre-opening experiences as well. Im currently handling Jeddah district total 6 stores. In charge directly and for review and diagnostics of :

• Making sure the mission, vision, and Values of the company are always met, and the SOPs are followed
• Assist in the Budget and forecasting, Labor Cost, Training implementation
• Analyze P&L and KPI analysis, and review with the store manager for diagnosis, making sure its read completely with full understanding and providing action plans with the store to close any gap
• Ensure all communication is done from top management to all stores and monitor implementations
• Highlighting concerns to the top management.
• Addressing customer complaints with the store manager and ask for an action plan and a follow up.
• Handling customer complaints taken by the customer service through a CRM program and personally contacting the guest to make sure every concern is taken care of.
• Weekly auditing and follow up ( Hygiene, Standards, petty cash, and spot checks ( inventory, cashiers ))
• Store managers and assistants directly reporting to me, plus conducting weekly managers meeting to discuss staff performances
• Report directly to the Area operations Manager
• Achieved 2 quarterly sales targets
• Achieved in lowering the food cost and saving 170000 SAR from all stores.
• Maintain Good relationships between all head office departments and the team.
• Support all preopening or expansion plans.
• Set standards for the managers to be at level with
• Coaching and training managers continuously
• Follow up on stores KPIs and taking actions accordingly

Leading the entire project by:

Setting:
• All Standard Operating Procedures ( Floor & Kitchen )
• Strategies and executing them, and Visiting outlet site to have a look over the locations characteristic
• The whole recruiting and training procedures, and the full beverage menu ( Coffee ( hot & cold ), Juices, Milkshakes etc.. Recipes )
• Financial Reports ( P&L, Budget Projection, Inventory system, Costing)
• Making sure all standards are being followed by conducting several dry runs to test correct and efficient daily operations
• Dealing with suppliers after testing their products, and and following up with construction and design contractors.
• Weekly meeting with the head to chef to test new products and suggestions

As Multi Unit Manager:
• Control all branch operations from dispatching to deliveries, pick-ups, dine in orders, kitchen, front line staff, and waiters
• Monitor and manage of All kitchen staff, front line staff, waiters and drivers.
• Dispatch orders for pickups, and coordinating deliveries between kitchen staff, drivers and delivery center
• Handle customer complaints& Problem Solving between the staff
• Analyze the financial reports, and set an action plan accordingly, and following up on KPIs
• Analyze the Inventory, and waste management
• Conduct daily Briefings, daily reporting, staff scheduling, to make sure all SOPs are being implemented and followed
• Handle and monitor the petrol control sheet and oil change sheet and maintenance for delivery drivers
• Order from the central kitchen and suppliers
• Report to the Operation Manager

As Beverage Manager
• Adjusted recipes and improved beverages taste, quality and costing
• Initiated to set new beverage menu
• Introduced new drinks to the beverage menu
• Assigned beverage presentation for dine in purposes
• Provided complete training and setting a training plan for bar staff for the whole company ( 8 Branches ) and coffee training
• Monitored Costing and direct contact with cost controlling manager
• Monitored beverage quality among all the branches by visiting on a daily basis
• Pushed the Beverage Sales 800 to 1000% in each branch

• Warehouse, Supporting central kitchen
• Supported Catering Events
• Analyzed the Financial Reports & Costing and ensured all KPIs are met
• Provided training and coaching programs and methods for the trainers
• Assigned tasks for the managerial team to make sure all SOPs are being followed
• Initiated the Product study and menu development

AS Mult Unit Manager: ~ Control al branch operations from dispatching to deliveries, pick-ups, dine in orders, kitchen, front ine staff, and waters. Dispatch orders for pickups, and coordinating deliveries between kitchen staf, drivers and delivery center ~ Handle customer complaints Problem Solving between the staff ~ Analyze the financial reports, and set an action plan accordingly, and following up on KPIs ~ Analyze the Inventory, and waste management ~ Handle and monitor the petrol control sheet and oil change sheet and maintenance for delivery drivers ~Order from the central kitchen and suppliers Report to the Operation Manager 4s Beverage Manager
-Adjusted recipes and improved beverages taste, quality and costing Initiated to set new beverage menu Provided complete training and setting a training plan for bar staf for the whole company (8 Branches ) and coffee training Pushed the Beverage Sales 800 to 1000% in each branch

• Direct contact with guests, servicing them, taking the orders, responsible of all cash transactions, calculations, solving problems ensuring the guests full satisfaction.
• Supervising staff on shift (250 seat restaurant), provide necessarily training if recommended, ensuring to provide a high quality service.
• Some office work including, Logos, Cashiering at the end of the shift.

Worked as Waiter, Kitchen, Barista, Cashier, Supervisor, Assistant Manager
• Mastered All Barista/Kitchen Work till present.
• Barista training assistant.
• Supervising ensuring that the shifts go smoothly with no mistakes, ordering supplies and merchandising, doing the inventory at the end of every month, closing cashiers and accounting data, working on BIM POS system.

Worked as Waiter, Kitchen, Barista, Cashier, Supervisor, Assistant Manager ~ Mastered Al Barista/Kitchen dues, handed the raining for new joiners ~ Supervising the shift, order supplies and merchandising, in charge of inventory and EOD reports,