أحمد الخطيب

 deal directly with customers either by telephone, electronically or face to face
 respond promptly to customer inquiries
 handle and resolve customer complaints
 obtain and evaluate all relevant information to handle product and service inquiries
 provide pricing and delivery information
 perform customer verifications
 set up new customer accounts
 process orders, forms, applications and requests
 organize workflow to meet customer timeframes
 direct requests and unresolved issues to the designated resource
 manage customers' accounts
 keep records of customer interactions and transactions
 record details of inquiries, comments and complaints
 record details of actions taken
 prepare and distribute customer activity reports
 maintain customer databases
 manage administration
 communicate and coordinate with internal departments
 follow up on customer interactions
 provide feedback on the efficiency of the customer service process

 Displaying items
 Serving customers
 Dealing with any queries or complaints
 Advising customers on their purchases
 Ordering, managing and taking out stock
 Helping with promotions
 Overseeing deliveries
 Managing and motivating
 Making sure sales targets are met

Assisting the Management in staff selection and appointment process, fixing salaries.
Preparation and disbursement of staff salaries.
Maintaining staff records and service register as per Government norms.
Calculation of staff leaves salary, gratuity and EPF.
Providing and maintaining staff transportation and accommodation.
Administering the smooth functioning regulating the operations of the office, factory and sites.
Managing the process of employee visas, co-ordinating with the PRO, new visas, renewals and cancellation.
Preparing and maintaining the personal records of staff and workers as per the HR policies.
Monitoring the staff and workers working in the office, factory and sites.
Assisting the management and Directors in maintaining the administrative functions of the office, factory and sites.
Preparing the necessary requirements for the regular functioning of all departments.
Maintaining all resources of the company, its inventory to ensure smooth functioning of the facility.
Other administrative duties as and when required.