Ahmad AlWafai

Execute process and technology transformations, measurable improved operational performance, and organizational restructuring.
Work with client businesses throughout the project lifecycle by leveraging performance improvement frameworks and helping to ensure timely execution of project deliverables.
Lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
Manage projects and engagements activities including: development and management of project scope, work plans, schedules, budgets, risks, resources, and quality.

Manage large scale programs and portfolio of projects, including consolidation of program level reports, financials, and program communications with a team of Engagement Managers, Business Systems Analysts, Architects, consultants, developers, Tech Leads, and other resources.
Leading the Project Management Center of Excellence responsible for continuously evolving and developing the IT solutions delivery and implementation methodology as well as responsible for formalizing and providing oversight, guidance, and direction to Project managers.

• Responsible for the management and delivery of the Customer Experience CRM Program including the implementation of Microsoft Dynamics CRM, enterprise cross-functional projects and product business readiness projects.
• Lead Technology projects, including, development of business case, budgeting, selection, planning and ensuring coordination of cross-projects dependencies, risks, issues, controlling project execution, reporting progress and analyzing the results based on the facts achieved.
• Support project-level activity to ensure the overall program goals are met, by providing a decision-making capacity that cannot be achieved at project level/departmental level.
• Accountable for Business Readiness and responsible for enterprise platforms business readiness where applicable acting as a central point of contact to receive all technology requirements.

• Accountable for multiple domains with multiple responsibilities. Sits on the CEO board of advisory, provide consultation, leadership and support on strategic initiatives.
• IT strategy Development, Management and execution of IT Roadmap according to Business strategy and direction.
• Oversee technical projects in alignment with organizational goals and direct the effective delivery of IT Services and processes.
• Manage and control risk to enhance the reliability of systems and processes throughout the enterprise.
• Work with information engineers to design solutions to enable business activities.
• Supervise a team of engineers, while working closely with management, external vendors and advisors. Working with CEO to conduct capital projects costing, prepare financial budgets and proposals.
• Researching and recommending new products, identifying new market opportunities and leading efforts to improve IT processes.
• Building a sustainable highly available infrastructure supporting and enabling efficient business delivery.
• In 2014 awarded CEO recognition for successful delivery of the planned Target Architecture contributing to growth of the organization to revenue of $150 million with 180 employees.

• Leading IT-Enablement team in Saudi to deliver EY’s MENA ERP Advisory service offerings including Business Requirements Definition, Program Risk and Quality Management, Application Architecture & Solution Design, Solution and Vendor Selection, ERP Health Check Review as well as Authorizations Definition and Review.
• Working with a team spread across Middle East and North Africa, revived the services to be offered, restructured delivery methodologies according to leading practices, technologies and compliance.
• Recruited the team, trained, coached and prepared for delivery. Built the pipeline of potential customers, qualified opportunities and closed deals.
• Provide IT Risk & Assurance Advisory service offerings that aim at assisting clients in aligning their IT services, solutions, and structure to achieve the organization's objectives and vision through IT/Business Continuity Planning, IT Processes Optimization, IT Governance Frameworks Design/Development, Shared Services Operating Model Design, Enterprise IT Infrastructure and Security Design, IT Internal Audit, IT Compliance Reviews and Audits.
• Worked successfully with teams across the Gulf to deliver a successful portfolio of projects for diverse client’s base across different sectors including Oil & Gas, Power & Utility, Banking, Telecom and Public Services.

• Accountable for architecture and deployment of operation and business support systems including Oracle eBusiness solutions, customer relationship management, customer care and billing systems.
• Gained project and partner management experience as liaison with implementation teams across Greece (INTRACOM) and China (PCCW).
• Liaised with different companies and teams to deliver a fully integrated solution across product development, Sales, order, fulfillment, billing, collection, customer care and other areas.
• Managed team of eight personnel delivering business and marketing to develop telecom service to customers.
• Assist the determination of which business requirements can and should be automated and how these automated functions are integrated into the rest of the business and technical processes.
• Combine a working knowledge of the organization’s systems, expertise in the business area as well as in current technology advances and IT capabilities to address issues and problems.
• Support high level project definition and initial cost assessment of projects, and supports the integration of various project suppliers and vendors to that end.
• Create and facilitate process design changes by integrating new systems and processes with existing ones.
• During transformation and restructuring phase, served as Customer Care Department Manager leading a team of agents meeting high customer satisfaction levels and meeting operational KPIs.

•Project Coordinator for the CRM track, managing & delivering solutions on Sales, Marketing, Service, Call Center, CRM Foundation as well as Data Warehousing.
•Analyzing and Working on RFPs, RFIs and Proposals for Projects, and have the decision making to determine the applicability of solutions to cater for client requirements.
•Performing Analysis, Design and Planning Future Business Needs for Customers and Projects.
•Requirement gathering (AS-IS), Solution Design (TO-BE), Gap analysis, Management Review, CRP I & II, UAT, Cut-over Strategy, Data migration, User Training and Go-live.
•Worked on functional Design of Interfaces, scripts, Reports data migration strategies and other customizations.
•Documentation as per AIM methodology