SENIOR SALES REPRESENTATIVE / LIGHTING SPECIALIST
Lumiere KSA
Total years of experience :16 years, 8 Months
- Explore new opportunities for business and create a strong network
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends and continuously improve through feedback
- Lead the development, planning and execution of various strategic sales initiatives
- Answer technical and procedural questions for less experienced team members and customers
- Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Manage sales tracking tools and report on important information
- Coordinate with consultants, designers, contractors and stakeholders on a timely manner
- Review and update the selling points based on the market research and Stay up-to-date with new product and feature launches and ensure sales team is on board
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis
- Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques
- Recommend changes in products, service, and policy by evaluating results and competitive developments
- Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Liaise with account managers to develop specific sales strategies
- Review pending orders and specific customers’ requests to ensure excellent customer service/experience
- Manage sales tracking tools and report on important information
- Service existing accounts, obtain orders, and establish new accounts
- Suggest sales process improvements
- Achieve agreed upon sales targets and outcomes within schedule
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Take orders from warehouse managers on a daily basis and review them thoroughly
- Ensure that correct quantity has been received by comparing received goods with information on the work order
- Identify any damaged or missing goods and record pertinent information
- Ensure that delivery forms are signed only upon satisfaction of completed order
- Move received goods to appropriate storage areas using mechanical equipment such as forklifts
- Make sure that all goods are labeled properly using appropriate lot and item numbers
- Allocate storage space for items based on their types and sizes
