Post-dated Cheuqes Section Head
Bank Of Jordan
Total years of experience :17 years, 2 Months
1- Administration and execution supervisor over execution of related jobs, follow up and control the work and assure of work mechanism efficiency and audit to secure performance of all working papers and documents in much needed accuracy and speed.
2- Check issued cheques ( Jordan Bank and other banks) and recognize of its inclusion of all requested conditions as per approved working procedures and that there is no existing reason of recording and posting into the system.
In Addition to my function, I have the ability and authority to arrange, organize and control a full training courses in many career aspects to bank staff since May 2015, the courses I arranged from that time were covering many topics
such as:
1- Customer Satisfaction.
2- Customer Service.
3- Quality Control.
4- Service Quality.
5- Policies and Procedures.
6- Retail Product.
Key Roles:
** Branches Follow up
• Conduct periodic surprise visits to the branches to ensure that they follow the policies and procedures of the bank.
• Prepare the report of the control filed visit to be reported to branches control manager to study, comment, and make needful follow up.
• Making recommendations and proposals to senior management for the development of work procedures.
• Review and analyze the report of the internal audit on branches, direct the branches to handle any comments mentioned and suggest solutions to avoid recurrence.
• Study, update, and follow customers complaints on operations to sort them out and avoid recurrence.
• Provide branches staff with needed consultancy & reply their enquiries.
• Giving training sessions for branch staff in work policies and procedures.
Key Roles:
Adhere to Branch Operating Model.
Carry out period checking and count on vaults, ATM cash, and custody items in branch.
Monitor on daily basis all transactions done in branch & follow up control report to ensure adherence to P&P.
Managing related issues to branch/work flow between departments in a professional manner.
Coach & train staff reporting to him/her to ensure full awareness of Bank's products, service, and P&P.
Confirm the effectiveness of security & control system in branch and follow up its periodic maintenance.
Have an Authorized Signature.
Key Roles:
Adhere to Branch Operating Model.
Carry/Handle efficiently custody items, keys as per custodian matrix & relevant P&P.
Monitor on daily basis tellers transactions, ensure that all employees are balanced at the end of the day and take the need corrective actions.
Providing accurate, quick & high quality service beyond customer expectation.
Ensuring that customers profiles are updated (through implementing the KYC principle - Know Your Customers).
Spotting any potential selling opportunity refers it to concerned parties.
Have an Authorized Signature.
Ø Developing and executing marketing/sales programs and activities to achieve unit sales targets.
Ø Reviewing credit applications for personal loans.
Ø Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue.
Ø Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.
Ø Developing the relationship with customers.
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