Ahmad Buraik

• Supervise 45+ liaison agents across four divisions: Client Authorization, Additional Funds, Settlement Letters, and
Scrub, each led by a team leader I personally appointed and mentor
• Set the highest monthly client authorization volume ever recorded at the firm by restructuring workflows and
tracking performance in real time
• Built the departments KPI framework and performance tracking systems from scratch, giving each division clear
targets and accountability structures
• Created Individual Development Plans for all team leaders, mapping out growth paths tied directly to operational
goals
• Handle all HR matters at the departmental level, including formal investigations, verbal warnings, and coaching
sessions, in line with Jordan Labor Law
• Work closely with Operations, HR, and R&D on CRM automation proposals and workflow standardization across
the department

• Led a team handling complex debt negotiation cases with U.S.-based creditors, banks, and financial institutions
• Improved department performance by around 50% through better repayment strategies, client education, and
tightening up how we managed cases day to day
• Resolved high-value debt cases by working directly with legal and advisory teams to negotiate structured
settlements
• Ran credit and financial statement analysis on each case to shape the right negotiation strategy
• Moved from Debt Consultant to Team Leader within three months after stepping up to cover supervision and
coaching responsibilities

• Built the business from registration through to full operations, managing a team of 10 across sales, day-to-day
operations, and brand direction

• Oversaw marketing, sales, and logistics, keeping operations aligned with the companys growth targets

• Personally handled SAMA-regulated credit analysis and submitted credit requests directly, while also supervising a
6-member sales team and keeping operations within regulatory requirements
• Prepared investment proposals and presentations for senior advisory and underwriting functions

• Grew Lamy Heidelbergs presence across Saudi Arabia and personally negotiated a distribution deal with Virgin
Megastores
• Managed client relationships and ran marketing strategies across multiple accounts at a senior level
•Retaining clients to build brand awareness and generate leads while managing internal and external product marketing campaigns and programs. Contributing to planning and distribution, advertising, emailing clients, and sales collateral. With directed development of all collaterals, including data sheets, sales and channel training

I Organized Tournaments, and Esports events at the CA Venue, handled social media outlet (Facebook, Instagram). Also did some business meetings to discuss partnerships and future ideas.

o President of the university clubs and the leader of the English & Arabic conversation club (volunteer).
• Started many clubs in the university.
• Formed a team of seven members as leaders of the University clubs, and wrote together strategies and plans on how to lead our clubs and ways of advertising them.
• Administered and tottered classes.
• Facilitated multilingual meetings between expat students and local students.
• Mutually benefitted both English and Arab students in organized lectures.

Gymboree (Azadya group) Jun -Aug 2012
Staff and store keeper- Amman, Jordan