Sales Manager- Corporate
Etihad Airways
Total des années d'expérience :21 years, 10 Mois
• Provided motivation, leadership and direction for the corporate sales team
• Developed maximum revenues at the highest return for Etihad Airways through sales initiatives and programs in conjunction with corporate objectives.
• Identified strategic opportunities across the network and initiated steps to increase market share.
• Maximized revenue and increased market share for existing corporate accounts in line with sales plan
• Contributed to the development and execution of the Sales Strategy
• Managed the Sales Pipeline for nominated accounts to ensure accurate representation of current sales opportunities, and closed sales in a timely fashion.
• Took on ownership of other commercial objectives that were part of the Sales Plan, and delivered the required results.
• Worked with Etihad Airways Marketing Team to maximize revenue.
• Prepared Account Development Plans and Forecasts for existing accounts.
• Ensured full compliance with contracting requirements and Due Diligence Processes.
• Implemented strategic solicitation and relationship methods to achieve goal
• Negotiated and closed long-term contracts with new corporate accounts.
• Balancing company objectives and offering customer satisfaction.
• Analyze business development and monitor market trends.
• Timely monitor and evaluate the aviation services markets and trends, and identify quantify relevant opportunities.
•Develop and maintain the business relationship with the government entities
•Create and implement account development strategies that significantly enhanced growth
•Contribute in developing sales & marketing projects with business partners
•Conduct presentations for clients on all products & Services whenever needed
•Develop performance of key accounts professionally
•Coordinate efficiently with other departments such as Airports, Operations, Pricing, Yield & Revenue Management and Finance
•Managing key government and semi-government clients such as Ministry of Foreign Affairs, Crown Prince Court, ADNOC, Abu Dhabi Ports Company etc..
•Negotiate corporate deals with key personnel
•Provide pro-active communication and support to sales team
•Attending various meeting related to revenue, yield management and pricing department
•Performance review meetings with existing corporates
•Conduct EY product presentations to the key decision makers in the corporates
•Resolve complaints and issues through multiple channels
•Work in close relation with the Sales & Operations Manager on implementing sales plans and reaching sales targets
•Attending various meetings related to sales, marketing & finance
•Submitting weekly and monthly sales report to the upper management
•Closely work with the senior management for setting up the annual budgets
•Cooperate, coordinate and communicate with other heads of departments
•Provide full administrational support to all departments
•In charge to develop the corporate travel division
•Responsible of maximizing the Government & Corporate sales
•Arranging events/staff parties for the high profile Corporates & Government entities
•Conducting presentations for clients on all products/Services whenever needed
•Handling all service recovery issues against complaints
•Keep constant contacts with clients through visits
•Following up payments & outstanding with the corporates
•Closely work with Airlines and negotiate insentive agreements
•Handle routine ticketing functions. Tickets issuance, PTA’s, re-issues and refunds
•Focal Point of Contact with Government & Semi-Government entities
•Coordinate with the holiday division in designing holiday packages, tour programs, hotel bookings, ground arrangements etc..
•Receiving inquiries, Negotiating rates with clients
•Negotiate & coordinate with private jet carriers to arrange special charter flights
•Manage travel requirements through an implant office in Honeywell Meddle East & Culture Foundation
•Preparing sales reports to the upper managements
•Dealing with top corporate accounts for all their travel related services
•Arranging in-bound & out-bound holiday packages for VIP passengers
•Preparing sales proposals for Insurance contracts.
•Create reports to the upper management to control the current resources and to manage their development plans
•Preparing marketing advertisement reports to monitor the market feedback.
•Handling Routine Secretarial functions, self-correspondence
•Deal with travel agents to arrange business travel
•Handling Routine Ticketing functions. Tickets issuance, PTA’s, re-issues and refunds
•Handling regular and individual walk-in passengers
•Arranging holiday packages
•Attend seminars and airlines workshops