Ahmad Elhossany

Customer Service Manager at Bingo

• Egypt
• My current job since January 2008

Establish and oversee comprehensive customer service operations,
encompassing both digital and voice support, ensuring efficient and
effective communication and problem resolution for customers.
Improve the overall customer service experience and drive organic
growth through customer satisfaction and loyalty initiatives.
Manage the company's online and social media presence to engage
with customers and build brand reputation.
Take ownership of customer issues, successfully resolve problems, and
provide mentorship to the customer service team and retail agents.
Develop service procedures, policies, and standards, implement a new CRM
system, analyze data, and manage budgets and resources effectively.
Successfully developed a company website, assumed an honorary
ownership role for the project, implemented an online purchasing system,
and established a fully functional e-commerce administration dep.
Successfully built a customer service department from the ground up,
improving overall customer service and fostering organic growth.
Developed and implemented a new CRM system, leading to increased
efficiency and data management while mentoring and improving the
customer service team's performance and service quality.