Support Engineers
Vmware Software India Pvt. Ltd.
Total years of experience :12 years, 5 Months
* As a Technical Support Engineer providing support to Global customers using VMware products.
* Isolating, diagnosing, reproducing and fixing technical issues in a timely manner.
* Helping Vmware customers in deploying VMware solutions and also sharing best practices with them.
* Regular follow ups with customers and provide recommendations, updates and action plans.
* Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools to provide the most effective solutions.
* Work on escalated issues in a timely manner according to Standard Operating Procedures.
* Collaborate with Engineering or Third Party Vendor to drive overall customer experience.
* Create new knowledge base articles for reuse throughout our customer base and the technical support organization.
* Supporting Customers on Critical cases over Webex, Call, Email and chat.
* Excellent Technical Knowledge to solve vCenter, ESXi, SRM, VR related issues.
- vSphere, ESXi, vCenter, Site Recovery Manager, vSphere Replication, Log Insight, VDP etc.
- vSphere 5.0, 5.1, 5.5, 6.0 and 6.5.
Excellent technical knowledge to solve Ubuntu based application, installation of (RHEL) Linux.
Bash shell scripting.
Solved network connectivity, Citrix access and remote access problems.
Installation and up gradation of OS, kernel and additional packages using DPKG, APT-GET and RPM.
Familiar with LVM level disk configuration and file system management.
Responsible for Active Directory to create, delete, enable and disable users & group policy.
Handling VM’s in Ubuntu.
Apache, FTP, Samba, Kickstart, etc Server configuration on Redhat Linux.
Working on solutions for Linux Related Open Issues.
Automation of the process through scripts creating Debian packages fir system.
Answering the customer’s queries as a front level engineer.
Recognition: Reputation as dedicated worker and team player with very good written and verbal communication skills.
Professional Development: Driven to develop strong hardware and software skills extending from the desktop to network resources for design, installation, configuration, and troubleshooting.